Eve McAvoy
De Pere
Summary
Dedicated hospitality professional with extensive experience at Olive Garden Restaurant. Proven track record in exceptional customer service and order accuracy, enhancing guest satisfaction. Skilled in cash handling and team collaboration, consistently optimizing workflows to improve efficiency during peak hours. Committed to maintaining cleanliness and safety standards in high-volume dining environments.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden Restaurant
10.2022 - Current
- Provided excellent customer service by promptly taking and delivering food orders.
- Assisted in maintaining cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Adapted quickly to changing menus and special requests from customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
To-Go Specialist
Olive Garden Restaurant
10.2022 - Current
- Resolved customer inquiries and complaints, ensuring a positive dining experience for all patrons.
- Developed streamlined workflows that enhanced speed and efficiency during peak hours.
- Monitored compliance with health and safety regulations in food handling and packaging procedures.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Host
Olive Garden Restaurant
10.2022 - Current
- Trained new hosts on best practices for customer service and operational procedures.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Greeted and seated guests, ensuring positive first impressions and smooth guest experiences.
- Maintained cleanliness and organization of front-of-house areas, contributing to a welcoming environment.
- Resolved guest inquiries and complaints promptly, enhancing overall dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Busser
Olive Garden Restaurant
10.2022 - Current
- Trained new bussers on proper sanitation procedures and service standards.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Implemented efficient workflow strategies that reduced table turnover time.
- Conducted regular inspections of dining area to uphold health and safety regulations.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Bachelor of Science - Anthropology
University of Green Bay
Green Bay05-2028
High School Diploma -
De Pere High School
De Pere, WI05-2024
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Team collaboration
- Order accuracy
- Food safety practices
- Beverage preparation
Timeline
Server
Olive Garden Restaurant
10.2022 - Current
To-Go Specialist
Olive Garden Restaurant
10.2022 - Current
Host
Olive Garden Restaurant
10.2022 - Current
Busser
Olive Garden Restaurant
10.2022 - Current
Bachelor of Science - Anthropology
University of Green Bay
High School Diploma -
De Pere High School
Similar Profiles
Yara Valentina Sandoval PerniaYara Valentina Sandoval Pernia
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
Nickia HarrisNickia Harris
Busser at Olive Garden RestaurantBusser at Olive Garden Restaurant
Lana KalerLana Kaler
FOH Certified Trainer/Server at Olive Garden RestaurantFOH Certified Trainer/Server at Olive Garden Restaurant
Mark SikkilaMark Sikkila
MUsic Director, Organist, Adult and Bell Choirs at St. Anne Episcopal ChurchMUsic Director, Organist, Adult and Bell Choirs at St. Anne Episcopal Church
Hunter NashHunter Nash
Service Technician at TANN CorpService Technician at TANN Corp