MICHELLE REED
Houston
Summary
Account Manager with 5+ years of experience coordinating client accounts, project workflows, and cross-functional teams to improve delivery predictability and client trust. Skilled in process improvement, document integrity, SEM software, and Microsoft Office, with a track record of producing analytical reports and establishing verification workflows that reduce delays. Focused on leveraging strong problem-solving and communication skills to streamline operations and support scalable client success.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
Work History
Account Manager
EverDriven
Houston
03.2024 - Current
- Managed client accounts and schedules while maintaining accurate records to support cross-functional teams.
- Coordinated projects and supervised task workflows to ensure compliance with internal standards and timely delivery.
- Prepared correspondence and organized filing systems to improve operational efficiency and information access.
- Compiled data and produced regular reports to inform decision-making and support client relationship management.
- Coordinates cross-team action plans with product, support, and onboarding to resolve escalations faster, improving delivery predictability and client trust.
Document Integrity Analysis
EvenDriven Technology
Houston
04.2020 - 03.2024
- Audited technical and policy documents for accuracy and compliance, improving department quality control and consistency.
- Prepared concise analytical reports and executive summaries to inform supervisors and cross-functional decision-making.
- Coordinated with IT and operations to resolve system and workflow issues, restoring process continuity and reducing delays.
- Maintained and organized data in company systems, ensuring reliable records and timely reporting for stakeholders.
- Established a document verification workflow integrating checklist-driven reviews to prevent release delays and ensure consistent user guidance.
Customer Service Representative
Sutherland Global
Houston
11.2017 - 04.2020
- Assisted customers with inquiries and resolved issues promptly.
- Documented customer interactions accurately in the CRM system.
- Collaborated with team members to enhance service delivery.
Education
Diploma -
North Shore Senior High School
Houston, TxBUSINESS IN MARKETING -
Lone Star College System
Houston, TxSkills
- SEM Software
- Microsoft Office
- Problem Solving
- Critical Thinking
- Project Coordination
- Process Improvement
- Cross-Functional Collaboration
Timeline
Account Manager
EverDriven
03.2024 - Current
Document Integrity Analysis
EvenDriven Technology
04.2020 - 03.2024
Customer Service Representative
Sutherland Global
11.2017 - 04.2020
Diploma -
North Shore Senior High School
BUSINESS IN MARKETING -
Lone Star College System