Michelle Reid
Oakdale,CA
Summary
Passionate customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Dedicated packaging professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Customer Experience & Processes
Orora Packaging Solutions
07.2018 - Current
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Evaluated KPI & Productivity reports to build action plans to offset negative trends.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Collaborated with internal stakeholders to close gaps and improve customer experience.
Process Champion
Orora Packaging Solutions
01.2016 - 06.2018
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Developed standard operating procedures and document workflows to drive current and future processes.
Regional Operations Manager
Landsberg Packaging
02.2006 - 12.2015
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Operations Manager
Landsberg Packaging
06.2002 - 01.2006
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
No Degree - Undergraduate Studies
Modesto Junior College
Modesto, CASkills
- Operational Standards
- Launch New ERP Solutions
- Team Relationships
- Acquisition Integration
- Interdepartmental Collaboration
- Training Documentation
- Kaizen Approach
- Integrated Business Development
Certification
- WILO Graduate
- FY23 Leadership Solutions Graduate
- FY20 Leadership Solutions Graduate
Timeline
Director of Customer Experience & Processes
Orora Packaging Solutions
07.2018 - Current
Process Champion
Orora Packaging Solutions
01.2016 - 06.2018
Regional Operations Manager
Landsberg Packaging
02.2006 - 12.2015
Operations Manager
Landsberg Packaging
06.2002 - 01.2006
No Degree - Undergraduate Studies
Modesto Junior College
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