Michelle Reynolds
Flint
Summary
Dedicated Dental Professional with experience as an RDH, RDA and over five years of experience in insurance billing and accounts receivable. Skilled in managing patient scheduling and improving billing accuracy, contributing to enhanced office workflow and patient satisfaction.
Overview
38
38
years of professional experience
Work History
Dental Receptionist /Dental Billing Specialist
Kalman Knizner, DDS, PC
Flint, MI
01.2020 - 10.2025
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification processes, ensuring accurate billing for dental services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed insurance claims submissions to ensure prompt reimbursements and reduce outstanding balances.
Dental Hygienist
Kalman Knizner, DDS, PC
Flint, MI
09.1999 - 01.2020
- Provided comprehensive dental cleanings and oral health education to patients.
- Assisted in developing individualized patient care plans based on assessments.
- Conducted thorough periodontal evaluations and documented findings accurately.
- Implemented infection control procedures to maintain a safe clinical environment.
- Collaborated with dentists to optimize treatment plans and improve patient outcomes.
Dental Assistant
Mark E. Koonmen, DDS / Leon Siomka, DMD
Flint
06.1987 - 07.1991
- Assisted in patient management, ensuring comfort and clarity during procedures.
- Prepared dental instruments and materials for various treatments, maintaining strict hygiene protocols.
- Educated patients on post-treatment care and oral hygiene practices to promote better health outcomes.
- Collaborated with dentists to optimize workflow and enhance patient experience during appointments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Associate of Applied Science - Dental Hygiene
Mott Community College
Flint, MI05-1991
Associate of Applied Science - Dental Assisting
Mott Community College
Flint, MI05-1987
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Insurance verification
- Insurance billing
- Accounts receivable
- Dental radiography
Timeline
Dental Receptionist /Dental Billing Specialist
Kalman Knizner, DDS, PC
01.2020 - 10.2025
Dental Hygienist
Kalman Knizner, DDS, PC
09.1999 - 01.2020
Dental Assistant
Mark E. Koonmen, DDS / Leon Siomka, DMD
06.1987 - 07.1991
Associate of Applied Science - Dental Hygiene
Mott Community College
Associate of Applied Science - Dental Assisting
Mott Community College