Kristin Moody
Dover
Summary
Dedicated professional with experience in dental and medical industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Providing exceptional customer service. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.
Overview
26
26
years of professional experience
Work History
Dental Receptionist, Billing
Great Outdoors Pediatric Dentistry
Somersworth, NH
11.2022 - Current
- Managed patient scheduling using dental practice management software to optimize appointment flow.
- Coordinated insurance verification processes to ensure accurate coverage for pediatric dental services.
- Assisted in patient check-in and check-out procedures, enhancing overall clinic efficiency.
- Maintained organized patient records, ensuring compliance with HIPAA regulations and privacy standards.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Managed patient scheduling to optimize appointment flow and minimize wait times.
- Coordinated insurance verifications and communicated benefits to families effectively.
- Collaborated with outpatient Anesthesia Group.
- Scheduled in house dental sedation, as well presented treatment plans.
Medical Office Coordinator
Hampton Internal Medicine
Hampton, NH
08.2000 - 11.2022
- Coordinated patient scheduling to optimize provider time and enhance workflow efficiency.
- Managed medical records using electronic health record (EHR) systems to ensure data accuracy and accessibility.
- Trained and mentored new staff on office procedures, improving team performance and patient support.
- Processed Payroll
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
- Supported practice manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Provided exceptional customer service to our patients.
- Maintained strong relationships with employees and providers.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Scheduled appointments and coordinated follow-up care.
- Performed essential clerical duties, including greeting patient, directing inquiries, and managing phone communication.
- Processed and maintained patient medical record, ensuring accuracy and confidentiality.
- Adapted to workflow changes to meet the needs of patients and medical staff efficiently.
Education
High School Diploma -
Newmarket High School
Newmarket, NHSkills
- Punctual and reliable
- Appointment scheduling
- Excellent multitasking capability
- Patient scheduling
- Records management
- HIPAA compliance
- Office opening and closing
- Patient documentation
- Dental staff support
- Adaptable and flexible
- Invoice processing
- Critical thinking
- Prescription refills
- Office coordination
- Patient database maintenance
- Payment plan options
- Patient referral
- Friendly and outgoing
- Problem-solving
- Patient billing
- Computer proficiency
- Proficiency in E Clinical Works
- Verbal and written communication
- Adept at multi-line phones
- Electronic medical records
- Insurance verification
- Insurance billing
- Incoming call reception
- Dental and medical terminology
- Phone and email etiquette
- Service oriented
- Customer service
- Organization and time management
Timeline
Dental Receptionist, Billing
Great Outdoors Pediatric Dentistry
11.2022 - Current
Medical Office Coordinator
Hampton Internal Medicine
08.2000 - 11.2022
High School Diploma -
Newmarket High School