Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Orthodontic Treatment Coordinator
Jefferson Dental And Orthodontics
12.2022 - 03.2024
Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
Increased overall practice productivity by effectively managing daily tasks such as answering phones, managing inventory, and ordering supplies when needed.
Implemented efficient systems for tracking patient progress throughout the course of treatment.
Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
Customer Service Representative
PLS Check Cashiers
02.2020 - 11.2022
Streamlined call center processes for improved efficiency and reduced wait times.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
FedEx Office
01.2018 - 01.2020
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Ph.D. - Kinesiology
University of Houston - Victoria
Victoria, TX
05.2028
High School Diploma -
Alief Taylor High School
Houston, TX
05.2018
Skills
Office Administration
Appointment Scheduling
Case Presentation
Follow-up skills
Dental insurance knowledge
Customer Service
Treatment Planning
Multitasking Abilities
Timeline
Orthodontic Treatment Coordinator
Jefferson Dental And Orthodontics
12.2022 - 03.2024
Customer Service Representative
PLS Check Cashiers
02.2020 - 11.2022
Customer Service Representative
FedEx Office
01.2018 - 01.2020
Ph.D. - Kinesiology
University of Houston - Victoria
High School Diploma -
Alief Taylor High School
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