Michelle Ridgeway
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Orthodontic Treatment Coordinator
Jefferson Dental And Orthodontics
12.2022 - 03.2024
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
- Increased overall practice productivity by effectively managing daily tasks such as answering phones, managing inventory, and ordering supplies when needed.
- Implemented efficient systems for tracking patient progress throughout the course of treatment.
- Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
- Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
Customer Service Representative
PLS Check Cashiers
02.2020 - 11.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
FedEx Office
01.2018 - 01.2020
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Ph.D. - Kinesiology
University of Houston - Victoria
Victoria, TX05.2028
High School Diploma -
Alief Taylor High School
Houston, TX05.2018
Skills
- Office Administration
- Appointment Scheduling
- Case Presentation
- Follow-up skills
- Dental insurance knowledge
- Customer Service
- Treatment Planning
- Multitasking Abilities
Timeline
Orthodontic Treatment Coordinator
Jefferson Dental And Orthodontics
12.2022 - 03.2024
Customer Service Representative
PLS Check Cashiers
02.2020 - 11.2022
Customer Service Representative
FedEx Office
01.2018 - 01.2020
Ph.D. - Kinesiology
University of Houston - Victoria
High School Diploma -
Alief Taylor High School
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