Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Ridgeway

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Orthodontic Treatment Coordinator

Jefferson Dental And Orthodontics
12.2022 - 03.2024
  • Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
  • Increased overall practice productivity by effectively managing daily tasks such as answering phones, managing inventory, and ordering supplies when needed.
  • Implemented efficient systems for tracking patient progress throughout the course of treatment.
  • Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
  • Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.

Customer Service Representative

PLS Check Cashiers
02.2020 - 11.2022
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

FedEx Office
01.2018 - 01.2020
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Ph.D. - Kinesiology

University of Houston - Victoria
Victoria, TX
05.2028

High School Diploma -

Alief Taylor High School
Houston, TX
05.2018

Skills

  • Office Administration
  • Appointment Scheduling
  • Case Presentation
  • Follow-up skills
  • Dental insurance knowledge
  • Customer Service
  • Treatment Planning
  • Multitasking Abilities

Timeline

Orthodontic Treatment Coordinator

Jefferson Dental And Orthodontics
12.2022 - 03.2024

Customer Service Representative

PLS Check Cashiers
02.2020 - 11.2022

Customer Service Representative

FedEx Office
01.2018 - 01.2020

Ph.D. - Kinesiology

University of Houston - Victoria

High School Diploma -

Alief Taylor High School
Michelle Ridgeway