Michelle Ridgewell
Crossville,TN
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Walmart Crossville
Crossville, TN
03.2026 - Current
- Prepared prescriptions under pharmacist supervision at Walmart Crossville pharmacy
- Supported pharmacists in prescription preparation by accurately counting tablets and labeling bottles, contributing to timely medication dispensing.
- Entered patient information and prescription details accurately
- Facilitated prescription drop-off and pickup for Walmart pharmacy customers, ensuring efficient service and satisfaction.
- Followed state and federal pharmacy procedures at Walmart Crossville
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
Certified Pharmacy Technician
Food City Pharmacy
Crossville, TN
09.2025 - 03.2026
- Filled prescriptions in pharmacy using POS and dispensing systems.
- Counted, labeled, and packaged medications for pharmacist verification.
- Assisted customers with prescription pickup, insurance questions, and payment processing.
- Entered patient information and prescription data with accuracy and confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Refilled stock, rotated medications, and maintained organized pharmacy shelves.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Established and updated patient profiles, medications and insurance details.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into an inventory system.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Followed state pharmacy rules, Food City policies, and safety procedures.
Certified Pharmacy Technician
Walgreens
Crossville, TN
05.2018 - 09.2025
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Counted, labeled, and packaged medications for pharmacist verification.
- Filled prescriptions using POS and dispensing systems.
- Assisted customers with prescription pickup, insurance questions, and payment processing.
- Entered patient information and prescription data with accuracy and confidentiality.
- Verified accuracy of patient information on prescription orders.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Assisted a pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Performed administrative duties such as filing, data entry, answering phones.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed state pharmacy rules, Walgreens policies, and safety procedures.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Attended pharmacy training sessions to enhance knowledge and skills. Train to stay current with pharmacy practices and technology.
Education
Certificate Of Course Completion - Pharmacy Technician
Elite
06.2012 - 12.2012
Warren Hills
Washington, NJSkills
- Prescription filling
- Pharmacy software
- Medication labeling
- Inventory management
- Refill requests
- Filling prescriptions
- Prescription processing
- Pharmacy dispensing systems
- Medication inventory
- Medication inventory management
- Regulatory compliance
- Customer service
- Patient confidentiality
- Data entry
- FDA and HIPAA compliance
- Insurance verification
- Proper labeling procedures
- HIPAA regulations
Timeline
Certified Pharmacy Technician
Walmart Crossville
03.2026 - Current
Certified Pharmacy Technician
Food City Pharmacy
09.2025 - 03.2026
Certified Pharmacy Technician
Walgreens
05.2018 - 09.2025
Certificate Of Course Completion - Pharmacy Technician
Elite
06.2012 - 12.2012
Warren Hills