Michelle Roach
University City,MO
Summary
High-performing, dynamic professional with 23 years of Healthcare experience. Extensive contributions in both sales and operations. Demonstrated ability to lead an organization in times of urgency and reorganization.
Overview
22
22
years of professional experience
Work History
Senior Consultant
Enterprise Medical Recruiting
Chesterfield, MO
06.2012 - Current
- Manage full cycle of recruitment in high volume specialties including new business development, candidate sourcing, screening, setting interviews, contract negotiations and closing
- Utilize excellent communication, organizational, persuasive selling and conflict resolution skills daily
- Lead team meetings on various Best Practices including writing effective job ads, marketing candidates, negotiating fees, increasing physician call backs, client management, improving Key Performance Indicators
- Represent company at physician career fairs and annual specialty conferences including Society of Hospital Medicine and American College of Physicians
- Procured preferred vendor status with national and regional organizations
- Developed and implemented a twelve-week training program for new hires
- Consistently exceed revenue goals while managing and leading a team of recruiters
Executive Vice President / Managing Partner
Emergency Medical Care, LLC
Chesterfield, MO
01.2005 - 06.2012
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth
- Provided direction and leadership for 30 staff members and 120 physician independent contractors
- Managed full P&L for sales, marketing and internal operations to oversee financial standing of company and solidify market position
- Member of Executive Management Team
- Presented monthly to the Board of Directors
- Worked with Medical Directors and Nurse Managers to achieve optimal performance metrics in the emergency department: patient satisfaction, patient throughput, core measures, physician education and documentation
- First point of contact for all physician and client issues
- Negotiated all physician and hospital client contracts
- Hired, trained, and coached team of physician recruiters, sales professionals, and operations staff
- Provided annual sales training to 30+ employees
Director of Operations
Emergency Medical Care, LLC
01.2002 - 01.2005
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Responsible for oversight of daily operations including physician recruitment, credentialing, and staffing emergency departments for 24-hour coverage
- Developed and directed operational procedures'
- Achieved 95% physician retention rate
- Led the organization in physician placements five consecutive years
- Responsible for procuring physician liability insurance at yearly renewals during malpractice crisis
- Amended emergency physician hiring protocols to improve risk management
Physician Consultant
Emergency Medical Care, LLC
06.2000 - 01.2002
- Sourced, screened, interviewed, and hired physicians to work in client emergency departments
- Exceeded recruitment quotas six consecutive quarters which lead to promotion
- Guest speaker at 12 emergency medicine residency programs
- Managed relationships with Medical Directors, staff physicians, nurse managers and key administrators of client hospitals
- Provided expertise and problem-solving support in meetings at client facilities working closely with Medical Directors to ensure client satisfaction
- Team leader for new contract start-ups coordinating activities with billing, accounting, recruiting, credentialing, and scheduling
Education
Business Administration
Webster University
St. Louis, Missouri12.2023
Speech Pathology And Audiology
Southern Illinois University Edwardsville
Edwardsville, IL1990
Skills
- Physician Recruiting
- Business Development
- Contract Negotiations
- Counselor Sales Training
- Conflict Resolution
- Salesforce
- P&L Budgets
- Problem Solving
- Behavioral Interviewing
- Operations Management
- Strategic Planning
- Sales Team Management
Affiliations
National Association of Community Health Centers
Missouri Hospital Association
Professional Women's Alliance
Society of Hospital Medicine Affiliate Member
American College of Physicians Affiliate Member
The Counselor Salesperson - Certified Trainer
Timeline
Senior Consultant
Enterprise Medical Recruiting
06.2012 - Current
Executive Vice President / Managing Partner
Emergency Medical Care, LLC
01.2005 - 06.2012
Director of Operations
Emergency Medical Care, LLC
01.2002 - 01.2005
Physician Consultant
Emergency Medical Care, LLC
06.2000 - 01.2002
Business Administration
Webster University
Speech Pathology And Audiology
Southern Illinois University Edwardsville
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