Michelle Roanhorse
Ganado,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Sage Memorial Hospital
Ganado, AZ
04.2024 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided secretarial and office management support while building cooperative working relationships.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Behavioral Health Assistant
Sage Memorial Hospital
Ganado, AZ
08.2022 - 04.2023
- Maintained accurate records of client interactions and progress in the electronic medical record system.
- Developed a trusting relationship with clients by actively listening and responding appropriately.
- Ensured compliance with HIPAA regulations pertaining to the privacy of protected health information.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Provided excellent service to patients through personable communication.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Unit Clerk
Sage Memorial Hospital
Ganado, AZ
07.2020 - 08.2022
- Ordered office supplies, equipment, and other materials as needed.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Reviewed medical records for completeness prior to release or transfer of files.
- Assisted in maintaining inventory levels of medical supplies in assigned areas.
- Acted as liaison between patients and family members and healthcare providers.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Performed data entry into an electronic health record system.
- Scanned documents into computer databases for storage purposes.
Prior Authorization Coordinator
Sage Memorial Hospital
Ganado, AZ
04.2019 - 05.2020
- Reviewed and processed prior authorization requests according to insurance guidelines.
- Determined medical necessity of requested services by reviewing patient records and corresponding with providers as needed.
- Created and maintained accurate documentation for all prior authorization activities.
- Researched payer coverage policies, procedures, and requirements.
- Provided customer service support by responding promptly to provider inquiries regarding authorization status or policy information.
- Collaborated with providers to obtain missing information required for authorization submissions.
- Communicated effectively both verbally and in writing with various levels of staff across the organization.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ03-2026
Associate of Arts - Associates of Arts in Business Administration
University of Phoenix
Tempe, AZ03-2024
Skills
- Workflow Optimization
- Minute Taking
- Presentation Design
- Meeting planning
- Memo preparation
- Information Security
- Payroll completion
- Employee Onboarding
References
References available upon request.
Timeline
Administrative Assistant
Sage Memorial Hospital
04.2024 - Current
Behavioral Health Assistant
Sage Memorial Hospital
08.2022 - 04.2023
Unit Clerk
Sage Memorial Hospital
07.2020 - 08.2022
Prior Authorization Coordinator
Sage Memorial Hospital
04.2019 - 05.2020
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Arts - Associates of Arts in Business Administration
University of Phoenix
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