Michelle Robateau
Summary
A highly skilled and dedicated HR professional with over 5 years of experience in HRIS and HR Operations, specializing in optimizing SAP SuccessFactors to improve process efficiency and user satisfaction. Proven expertise in managing system upgrades, creating comprehensive user guides, and delivering blended training programs that resulted in a 30% increase in employee satisfaction. Demonstrates a strong ability to lead testing and deployment phases, manage major projects as a liaison between functional and technical teams, and provide insightful HR analytics to executive and HR teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HRIS and HR Operations Analyst
Avanos Medical
06.2020 - Current
- Design, implement, and maintain process flows, including a 3rd party integration with SAP Success Factors LMS and Reporting modules.
- Lead system testing, training, knowledge transfer, and deployment.
- Manage system upgrades and ensured the integrity of the LMS and Succession modules.
- Create comprehensive SuccessFactors user guides and facilitated trainings, resulting in a 30% increase in employee satisfaction.
- Serve as liaison between functional customers and technical resources for major projects.
- Provided HR analytics and reports to executives, global HR business partners, and for mandatory EEOC and Auditing reports.
- Ensure data security by creating and assigning user security roles based on job responsibilities.
- Update all HR policies and documents, performing annual audits.
- Deliver compliance, operational, and leadership training through blended methods, including virtual classrooms, webinars, and instructor-led sessions.
- Analyze pre-training needs to determine development gaps among managers.
- Design and deliver staff training for new technologies and business processes, enhancing customer service.
- Monitor system for frequent technical issues, employing troubleshooting techniques for resolution.
Human Resources Service Center Lead
Avanos Medical
12.2018 - 06.2020
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Answered employee inquiries regarding health benefits and 401k options.
- Managed HRIS processes and served as technical expert on entries and data changes in SuccessFactors.
- Developed new processes and procedures for HR department use of SuccessFactors.
- Initiated a successful SuccessFactors manager training program, managing communications, registration, and hosting training sessions.
- Performed routine system administration tasks, troubleshooting issues and providing resolutions.
- Ensured data integrity and organizational alignment by maintaining accurate employee records using SuccessFactors.
- Collaborated with IT department to test SuccessFactors updates in test environment.
- Provided first-level support on HR issues, including compensation, benefits, payroll, and employee relations.
- Administered company-sponsored tuition assistance and reimbursement programs.
- Ensured federal compliance while onboarding new hires through E-Verify.
Human Resources Coordinator
LTS Health
11.2017 - 12.2017
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Managed recruitment, interviewing, and onboarding of new employees in SuccessFactors.
- Oversaw planning and implementation of community projects and events.
- Managed logistics for special events/conferences.
- Performed basic accounting functions, including cash reconciliations and budget management.
- Served as the primary contact for administrative and operational functions.
- Managed and documented time-off requests for all employees.
Education
Bachelor of Arts - Communications
Clark Atlanta University
Atlanta, GA05.2012
Skills
Process Design and Implementations
System Testing and Deployment
Data Security and User Roles
HR Analytics and Reporting
HR Policies and Auditing
Training Facilitation and Delivery
Customer Service Enhancement
SuccessFactors
NeoCase
Microsoft 365
SalesForce
Open Hire
Certification
Diversity Equity and Inclusion in the Workplace Certificate
Timeline
HRIS and HR Operations Analyst
Avanos Medical
06.2020 - Current
Human Resources Service Center Lead
Avanos Medical
12.2018 - 06.2020
Human Resources Coordinator
LTS Health
11.2017 - 12.2017
Bachelor of Arts - Communications
Clark Atlanta University
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