Michelle Robertson
Merrillville,IN
Summary
Customer-focused service coordinator with expertise in client relationship management and process improvement. Enhances client satisfaction by effectively resolving inquiries and implementing operational efficiencies. Committed to driving impactful service delivery through strategic service coordination.
Overview
24
24
years of professional experience
Work History
New Business Agent
NIPSCO
Merrillville, IN
08.2005 - 04.2028
- Coordinated interdepartmental communication to streamline operations and enhance service delivery.
- Managed customer inquiries and resolved service-related issues, leading to improved customer satisfaction.
- Assisted in the development and implementation of policies for customer service improvement.
- Collaborated with management to identify and implement process improvements, optimizing service workflows.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
Medical Assistant
Hammond Clinic
Munster, Indiana
05.2004 - 08.2005
- Assisted healthcare providers during patient examinations and procedures to enhance patient experience.
- Recorded patient histories and vital signs accurately in electronic systems.
- Prepared examination rooms and ensured availability of necessary equipment for efficient patient care.
- Maintained clean examination rooms, stocked necessary supplies, and ensured readiness for incoming patients.
- Communicated patient concerns and updates to physicians to support timely treatment decisions.
- Coordinated patient scheduling and appointments, improving clinic workflow and reducing wait times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled patient appointments in person and over the phone.
- Organized patient charts before each day's clinic sessions began.
Education
High School Diploma -
Horace Mann High
Gary, IN08-1991
Some College (No Degree) - Medical Assistance
Olympia College
Merrillville, INSkills
- Lead generation
- Client relationship management
- Service coordination
- Process improvement
- Policy development
- Customer service
Timeline
New Business Agent
NIPSCO
08.2005 - 04.2028
Medical Assistant
Hammond Clinic
05.2004 - 08.2005
High School Diploma -
Horace Mann High
Some College (No Degree) - Medical Assistance
Olympia College