Brianna Buss
Leavenworth
Summary
Business Development Center Agent at Baxter Auto Group with expertise in lead generation and customer relationship management. Proven ability to build strong client connections and enhance satisfaction through effective communication and follow-up. Skilled in utilizing Microsoft Excel for data entry and scheduling, driving business growth through strategic outreach and engagement.
Overview
3
3
years of professional experience
Work History
Business Development Center Agent
Baxter Auto Group
03.2023 - Current
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Utilized Microsoft Excel and CDK
- Developed business pipeline using cold and warm techniques.
- Educated customers on product and service benefits, explaining features and answering questions.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Product Specialist
Baxter Auto Group
03.2023 - 05.2024
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Prepared purchased vehicles and completed final delivery checks.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Completed registration paperwork and sales documentation.
- Responded to customer enquiries via telephone and email.
Stower
Amazon
09.2022 - 03.2023
- Maintained clean and organized workspaces to uphold safety standards.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Separated damaged items from functional ones before placing on shelves.
- Organized and restocked shelves periodically to maintain stock availability.
- Used hand trucks and pallet jacks to safely move items to designated areas.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
High School Diploma -
Leavenworth High School
Leavenworth, KS 6604805-2022
Skills
- Lead development
- Lead generation
- Customer relationship management
- Cold calling
- Scheduling
- Data entry
Timeline
Business Development Center Agent
Baxter Auto Group
03.2023 - Current
Product Specialist
Baxter Auto Group
03.2023 - 05.2024
Stower
Amazon
09.2022 - 03.2023
High School Diploma -
Leavenworth High School
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