Michelle Robinson
Buffalo
Summary
Dynamic healthcare professional with extensive experience at Catholic Health System, excelling in patient records management and administrative support. Proven ability to enhance workflow efficiency and deliver exceptional customer service. Skilled in data entry and organization, with a strong focus on compliance and patient satisfaction. Recognized for effective communication and multitasking abilities.
Overview
38
38
years of professional experience
Work History
War Clerk, Skilled Nursing
Catholic Health System
Buffalo, NY
12.2025 - Current
- Managed patient records and ensured compliance with healthcare regulations.
- Facilitated communication between departments to enhance workflow efficiency.
- Processed and organized medical documentation for accurate retrieval.
- Assisted in scheduling appointments and coordinating patient services effectively.
- Oversaw inventory management of office supplies, optimizing resource allocation.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
Service Representative Ambulatory Surgery
Catholic Health System
Buffalo, NY
05.2022 - 10.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with healthcare teams to ensure seamless patient experiences and efficient service delivery.
- Utilized electronic health record systems for accurate patient data management and appointment scheduling.
- Trained new staff on operational procedures and customer interaction protocols to enhance service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
Ward Clerk ICU
Catholic Health System
Buffalo, NY
08.1988 - 05.2022
- Managed patient admissions and discharges, ensuring accurate documentation and smooth transitions.
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
- Maintained electronic health records with attention to detail, ensuring compliance with regulations.
- Assisted in scheduling appointments and managing daily operations of the ward efficiently.
- Managed patient admissions and discharges, ensuring accurate documentation and compliance with health regulations.
- Coordinated communication between medical staff and patients, enhancing service delivery and patient satisfaction.
- Maintained electronic health records, ensuring data accuracy and confidentiality in compliance with HIPAA standards.
- Trained new clerical staff on procedures and systems, fostering a collaborative work environment.
Education
High School Diploma -
Kensington High School
319 Suffolk StreetSkills
- Strong organization
- Task delegation
- Data entry
- Healthcare experience
- Administrative support
- Reception management
- Clerical functions
- Work prioritization
- Paperwork coordination
- Document coordination
- Visitor directions
- Supply ordering
- Records management
- Patient scheduling
- Records maintenance
- Patient records
- Charting proficiency
- Patient assistance
Timeline
War Clerk, Skilled Nursing
Catholic Health System
12.2025 - Current
Service Representative Ambulatory Surgery
Catholic Health System
05.2022 - 10.2025
Ward Clerk ICU
Catholic Health System
08.1988 - 05.2022
High School Diploma -
Kensington High School