Saprina Calame
Derby
Summary
Dynamic Multi-Skilled Technician at Griffin Health, recognized for enhancing patient satisfaction through exceptional organization and professional telephone etiquette. Successfully trained new staff, fostering a collaborative environment while ensuring HIPAA compliance and maintaining accurate patient charts. Proven ability to manage incoming calls effectively, contributing to seamless patient care services.
Overview
9
9
years of professional experience
Work History
Multi-Skilled Technician
Griffin Health
09.2016 - Current
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Education
CPT
Gateway Community College
New Haven, CT01-2016
Skills
- Incoming call reception
- Strong organization
- Patient chart maintenance
- HIPAA compliance
- Professional telephone etiquette
Timeline
Multi-Skilled Technician
Griffin Health
09.2016 - Current
CPT
Gateway Community College
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