Michelle Rocha
Sacramento,CA
Summary
Dedicated and results-driven Medical Assistant with a proven track record of excellence in individual, team, and organizational settings. Exceptional multitasking abilities and efficient workload prioritization with minimal supervision. Detail-oriented professional eager to leverage medical expertise and collaborative skills in a fast-paced, deadline-driven environment. Committed to delivering high-quality patient care and supporting healthcare teams in achieving optimal outcomes.
Overview
32
32
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
Sacramento, CA
12.1999 - 11.2025
- Executed EKGs and diagnostic tests tailored to patient presentations in office settings.
- Updated inventory expiration and vaccine logs to ensure accurate tracking documentation.
- Optimized scheduling systems to ensure maximum physician accessibility for patient appointments.
- Delivered targeted education and counseling to patients, resulting in improved understanding of treatment and care pathways.
- Delivered comprehensive instruction on medication usage and care plan procedures to ensure patient safety and well-being.
- Conducted thorough sanitization, restocking, and organization of exam rooms and medical equipment for operational efficiency.
- Engaged with medical and administrative staff to cultivate a compassionate and patient-focused environment, ensuring high-quality care delivery.
- Facilitated a supportive environment by addressing patient concerns and providing clear answers to questions.
- Enhanced patient satisfaction by streamlining appointment scheduling and ensuring accurate maintenance of medical records.
- Monitored medical supply levels and executed replenishment orders to maintain uninterrupted availability of essential resources.
- Documented essential patient vital signs and health histories to ensure comprehensive medical records.
- Conducted thorough preparation of lab specimens for diagnostic evaluation, adhering to quality control standards.
- Facilitated minor surgical procedures by preparing operating rooms and sterilizing instruments.
Receptionist
Good Samaritan Medical Group
Los Gatos, CA
09.1993 - 11.1999
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA06-1992
Skills
- Compassionate patient care
- Women's health procedures
- Healthcare equipment assembly
- Timely appointment organization
- Orthopedic splint application
- Pharmacy collaboration
- Organized tray setup
- Skilled in resolving conflicts
- CPR and AED certification
- Infection control practices
- Emotional support
- Operation of medical equipment
- Empathetic approach
- First aid certification
- Service excellence
- Documenting patient information
- Biological specimen collection
- Assessment preparation
- Direct patient support
- Medical language proficiency
Timeline
Medical Assistant
Kaiser Permanente
12.1999 - 11.2025
Receptionist
Good Samaritan Medical Group
09.1993 - 11.1999
High School Diploma -
Santa Teresa High School