Michelle Rogers
Belmont
Summary
Professional, experienced staff member prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in communication, problem-solving, time management, and customer service. Known for integrity, efficiency, and proactive approach to challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative
Red Bud Supply, Inc.
Belmont
04.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Fostered collaborative environment, sharing best practices among sales team.
- Participated in trade shows and conferences to network and generate leads.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Recorded accurate and efficient records in customer database.
Business Office Manager
Generations of Red Bay
Red Bay, AL
01.2022 - 04.2022
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Substitute Teacher
Tishomingo County School District
Belmont, MS
08.2020 - 05.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Sales Representative
Red Bud Supply, Inc
Belmont, MS
04.2016 - 07.2020
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Receptionist Administrator
Allstate Insurance
Florence, AL
07.2014 - 08.2015
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
- Finalized sales and collected necessary deposits.
Associate Sales Consultant Manager
Creative Jewelers
Florence, AL
02.2010 - 06.2014
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated repair services for customers' damaged or defective jewelry items thus ensuring timely resolution of issues leading to increased repeat business.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to theft or damage.
- Organized in-store events for promotional purposes, attracting new clients and boosting overall revenue.
- Maintained accurate financial records through diligent bookkeeping practices including monitoring daily cash flow transactions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Collaborated with production team for efficient manufacturing and timely delivery of custom orders.
- Developed detailed sketches and 3D models to effectively communicate design concepts to clients.
- Participated in industry trade shows, showcasing new designs and expanding brand visibility.
Education
No Degree - Business Administration And Management
University of North Alabama
Florence, ALAssociate of Applied Science - Business And Marketing Management
Itawamba Community College
Fulton05-2026
High School Diploma -
Sheffield High School
Sheffield, AL06-2005
Skills
- Customer service
- Interpersonal communication skills
- Account management
- CRM proficiency
- Time management
- Team leadership
- Attention to detail
- Account reconciliation
- Office administration
- Office management
- Credit and collections
- Business operations management
- Financial administration
- Database administration
- File systems maintenance
- Decision-making
- Professional and courteous
- Documentation and reporting
- Data entry
- File organization
- Customer and client relations
- Computer proficiency
- Clerical support
- Critical thinking
- Documentation and recordkeeping
- Multi-line phone systems
- Business administration
Certification
- SJTA Certified Jeweler 2013
- Certified Nursing Assistant 2006 (Alabama)
Business Networking International
In the year 2013-2014, I served as the President of the ABC Chapter of Business Networking International.
Business Networking International (BNI) is a global organization focused on fostering business relationships and facilitating referrals among its members. Established to help entrepreneurs and professionals expand their networks, BNI operates on the principle of "Givers Gain," encouraging members to support one another in generating business opportunities. Through regular meetings and structured networking events, BNI provides a platform for individuals to connect, share resources, and collaborate, ultimately enhancing their business growth and success.
Timeline
Sales Representative
Red Bud Supply, Inc.
04.2022 - Current
Business Office Manager
Generations of Red Bay
01.2022 - 04.2022
Substitute Teacher
Tishomingo County School District
08.2020 - 05.2021
Sales Representative
Red Bud Supply, Inc
04.2016 - 07.2020
Receptionist Administrator
Allstate Insurance
07.2014 - 08.2015
Associate Sales Consultant Manager
Creative Jewelers
02.2010 - 06.2014
No Degree - Business Administration And Management
University of North Alabama
Associate of Applied Science - Business And Marketing Management
Itawamba Community College
High School Diploma -
Sheffield High School