Michelle Romero
Glendale,AZ
Summary
Dynamic professional with a proven track record in team leadership and problem-solving, honed across roles from Independent Contractor at Traba to Assistant Manager at Food City Supermarkets. Excelled in enhancing team collaboration and reliability, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in effective communication and safety compliance, consistently exceeding performance goals.
Overview
10
10
years of professional experience
Work History
Independent Contractor
Traba
01.2025 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Operations and Maintenance
All- In- 0ne SOLUTIONS
03.2023 - 12.2024
- Developed comprehensive training programs for operations and maintenance staff, enhancing their skills in reliability best practices.
- Collaborated with operations and maintenance teams to ensure seamless transition during turnarounds, minimizing disruptions to production.
- Contributed to overall company success by consistently meeting or exceeding performance goals and expectations in pipeline operations and maintenance.
- Drafted and updated operations and maintenance manuals to correspond to owned hardware and software assets within overseen equipment.
- Facilitated effective communication between operations and maintenance teams, ensuring smooth daily operations.
Assistant Manager
Food City Supermarkets
04.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Cashier Assistant
Dollar Tree
10.2018 - 03.2021
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Crew Leader
Burger King
06.2015 - 08.2018
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
High School Diploma -
Carl Hayden High School
Phoenix, AZ05-1992
Skills
- Team leadership
- Reliability
- Problem-solving abilities
- Effective communication
- Multitasking and organization
- Invoicing and billing
- Scheduling
- Team collaboration
- Workload management
- Safety compliance
Languages
English
Native or Bilingual
Timeline
Independent Contractor
Traba
01.2025 - Current
Operations and Maintenance
All- In- 0ne SOLUTIONS
03.2023 - 12.2024
Assistant Manager
Food City Supermarkets
04.2021 - 09.2022
Cashier Assistant
Dollar Tree
10.2018 - 03.2021
Crew Leader
Burger King
06.2015 - 08.2018
High School Diploma -
Carl Hayden High School
Similar Profiles
Nickolas DavisNickolas Davis
Shipping and Receiving Clerk at TrabaShipping and Receiving Clerk at Traba
Tenesha BrownTenesha Brown
1099 Contractor at Traba1099 Contractor at Traba
Silixay PhandouangsySilixay Phandouangsy
Forklift Operator at TrabaForklift Operator at Traba