MICHELLE R WILLIAMS
SAN ANTONIO,TX
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender/MIT
Saltgrass Steakhouse
SAN ANTONIO, TX
01.2018 - Current
- Serving every guests needs in their dining experience from the moment they walk in the door until the moment they walk out the door
- Providing the guests what they expect from the food and drink experience to the professionalism of management I provide my best
Server
The Original Mexican Restaurant
SAN ANTONIO, TX
12.2016 - 12.2017
- To give every Customer a great experience by fulfilling their needs with a bright smile and in a welcoming friendly environment
Server/ Hourly Manager
Nicha's Restaurant
SAN ANTONIO, TX
04.2016 - 11.2016
- Assist customers in their dining needs
- Restock and clean restaurant as assigned
- Successfully operate the restaurant in a successful manner, managing employees, handling cash transactions, assisting customers dining needs and training employees for success
Waitress
The Little Red Barn
SAN ANTONIO, TX
11.2014 - 01.2016
- Customer service
Consultative Sales Associate
Sears
San Antonio, TX
03.2013 - 09.2014
- Assist customers in finding the right products for them
- Stocking products and Continuously rearranging products for best customer experience
General Manager
Motel 6
SAN ANTONIO, TX
07.2010 - 04.2012
- Operate and Manage a running motel by all duties necessary all to include the following: Ordering, Inventory, Maintaining budgets, Cash Handling, Hiring, Orientations, Clerical, etc..
Enumerator
CENSUS
04.2010 - 06.2010
- Running and Operating the motel
- All duties to include Inventory, Ordering, Scheduling, Hiring, Terminating, Orientations, Maintaining the budget, clerical, etc
- Collected information for the US Census in 2010 by going door to door
Manager
Denny's
SAN ANTONIO, TX
03.2008 - 02.2010
- Supervising employees, Hiring and Orientations of all new hires, Inventory, Controlling Food Cost, Resolving guest and employee relations, Cash handling, Food safety, etc
Manager
Whataburger
SAN ANTONIO, TX
08.2006 - 03.2008
- Supervising employees, inventory, cash handling, and customer service
Education
Certificate - Certification
TX Vocational School
TX10.2024
2 Years at College or a Technical or Vocational School - Business Managament
University of Phoenix
San Antonio, TX08.2007
High School Diploma - High School Diploma
Leilehua High School
Wahiawa, HI06.1992
Skills
- Liquor, beer, and wine knowledge
- Outgoing Personality
- Customer service expertise
- Hospitality service
- Beverage Preparation
- Inventory
- Aloha POS
- Food and Beverage Service
- Age Identification
Certification
- TABC Certification, Texas Alcoholic Beverage Commission, 09/2015, 09/2019
- Food Safety, ServeSafe, 06/2014, 06/2019
References
- Heather Juarez, Manager/Friend, Denny's, (210) 849-1570
- Dennis Rivera, Ex-coworker, Motel 6, (817) 271-8555
- Sunil Mahajan, Professional/Personal, Denny's, (210) 862-4458
- Ex-coworker Dennis Rivera, (210) 862-4458
Timeline
Bartender/MIT
Saltgrass Steakhouse
01.2018 - Current
Server
The Original Mexican Restaurant
12.2016 - 12.2017
Server/ Hourly Manager
Nicha's Restaurant
04.2016 - 11.2016
Waitress
The Little Red Barn
11.2014 - 01.2016
Consultative Sales Associate
Sears
03.2013 - 09.2014
General Manager
Motel 6
07.2010 - 04.2012
Enumerator
CENSUS
04.2010 - 06.2010
Manager
Denny's
03.2008 - 02.2010
Manager
Whataburger
08.2006 - 03.2008
Certificate - Certification
TX Vocational School
2 Years at College or a Technical or Vocational School - Business Managament
University of Phoenix
High School Diploma - High School Diploma
Leilehua High School