Michelle Salery
Cocoa,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
18
18
years of professional experience
Work History
Cashier
Pilot Flying J Travel Center
Cocoa, FL
07.2023 - 01.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Security Officer
Patriot Services Group
Birmingham, AL
09.2016 - 06.2023
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Guarded restricted areas to prevent unauthorized entry.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Patrolled crowds during events to preserve order and promote security.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
Cashier
Lucille's Eatery
Montgomery, AL
08.2018 - 09.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Janitor
Jani-King Janitorial Services
Montgomery, AL
05.2016 - 08.2018
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
Telemarketer
SYKES
Montgomery, AL
01.2015 - 04.2016
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
Security Officer
North Atlantic Security
Montgomery, AL
12.2013 - 01.2015
- Checked for safety hazards and took corrective action when necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Guarded restricted areas to prevent unauthorized entry.
- Maintained high levels of alertness throughout shifts.
Sales Associate
Best Buy Mobile
Montgomery, AL
10.2012 - 12.2013
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Home Health Aide
Answered Prayers Therapeutic Riding Program
Montgomery, AL
01.2009 - 10.2012
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
Commercial Cleaner
Servpro
Montgomery, AL
01.2006 - 12.2008
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Removed trash from bins and disposed of it properly according to regulations.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Responded to emergency spills quickly to minimize the damage caused by the spillage.
- Set up ladders or scaffolding when needed to reach high places during cleaning activities.
- Gathered soiled linens from hotel guest rooms and delivered them to laundry area for washing.
Education
High School Diploma -
Exploratorium Academy
Montgomery, AL05-2001
Skills
- Payment Processing
- Cash Handling
- Returns processing
- Customer Assistance
Timeline
Cashier
Pilot Flying J Travel Center
07.2023 - 01.2024
Cashier
Lucille's Eatery
08.2018 - 09.2019
Security Officer
Patriot Services Group
09.2016 - 06.2023
Janitor
Jani-King Janitorial Services
05.2016 - 08.2018
Telemarketer
SYKES
01.2015 - 04.2016
Security Officer
North Atlantic Security
12.2013 - 01.2015
Sales Associate
Best Buy Mobile
10.2012 - 12.2013
Home Health Aide
Answered Prayers Therapeutic Riding Program
01.2009 - 10.2012
Commercial Cleaner
Servpro
01.2006 - 12.2008
High School Diploma -
Exploratorium Academy