Michelle Salter

• Managed patient appointments, ensuring timely scheduling and efficient use of resources.
• Responded to patient inquiries, providing accurate information on services and procedures.
• Assisted in processing insurance claims, verifying coverage details for patients.
• Maintained electronic health records, ensuring data accuracy and confidentiality compliance.
• Coordinated communication between patients and healthcare providers to enhance service delivery.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.

I received inbound calls with clients that wanted to quit smoking. I helped them complete the process of qualification via phone and devised a quit plan for the client to follow. Also did follow up calls to see how clients were doing and to see if they needed anymore cessation assistance.

• Conducted comprehensive telephone interviews to gather critical data for cancer research studies.
• Ensured high-quality data collection through adherence to established protocols and guidelines.
• Analyzed interview responses to identify trends and provide actionable insights for research teams.
• Trained and mentored new interviewers on effective communication techniques and data collection methods.
• Utilized advanced survey tools to manage participant engagement and improve response rates.
• Gathered data and insights from participants during telephone interviews.
• Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
• Administered phone interviews to survey participants.
• Followed call center protocols when notifying participants of call purpose and use of information.
• Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
• Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
• Handled sensitive information with discretion, adhering to confidentiality requirements and protecting respondent privacy.
• Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.