Summary
Overview
Work History
Education
Skills
Websites
Community Service
Certification
Community Involvement & Leadership
Languages
Timeline
Generic

Michelle S. Alvarez

Los Angeles,CA

Summary

Bilingual and Detail-oriented Case Manager with a strong background in client advocacy, crisis management, and cross-functional collaboration, currently supporting survivors of domestic violence at FJC/LAFLA. Demonstrated ability to manage sensitive data, coordinate services, and navigate complex systems with discretion and professionalism. Transitioning into the tech sector by applying transferable skills from previous experience such as problem-solving, effective communication, adaptability, and a commitment to continuous learning. Currently building foundational knowledge in cybersecurity, with a focus on threat awareness, data protection, and digital risk management, aiming to contribute to tech-driven solutions that create meaningful impact.

Overview

19
19
years of professional experience
1
1
Certification

Work History

FJC Domestic Violence Case Manager

Peace Over Violence
01.2025 - Current
  • Conduct crisis intervention, safety planning, and needs assessments for survivors accessing FJC services.
  • Coordinate services with partners including legal aid, law enforcement, housing, and mental health providers.
  • Assist clients with restraining orders, Victim Compensation applications, and referrals to long-term support.
  • Maintain accurate, confidential case notes and documentation in compliance with FJC protocols.
  • Support team with basic troubleshooting on digital forms, virtual meeting platforms (e.g., Zoom), and shared documents.
  • Regularly assist with navigating case management systems (e.g., VELA) and running simple reports when needed.
  • Informally contribute to improving tech workflows and file organization across the team.

Emergency Services Case Manager I

Peace Over Violence
01.2022 - Current
  • Provided crisis intervention and emotional support via hotline and in-person responses to clients in emergency situations.
  • Conducted thorough assessments to identify client needs, safety risks, and necessary interventions.
  • Developed and implemented safety plans for survivors of domestic violence and sexual assault.
  • Assisted survivors in accessing housing, financial aid, medical care, mental health services, and legal resources.
  • Offered advocacy and accompaniment during court appearances, medical exams, and police interviews.
  • Maintained accurate, confidential case documentation in compliance with agency policies.
  • Connected clients to community resources and encouraged positive coping strategies.

Recreation Assistant

City of Los Angeles
01.2007 - Current
  • Supported Recreation Director in planning and executing events and special projects using scheduling and project management tools.
  • Managed phone communications, office operations, and program registrations with data entry and digital record-keeping.
  • Maintained accurate participant records and processed forms using database software.
  • Enhanced community engagement through outreach initiatives and digital communications.
  • Oversaw equipment inventory, procurement, and maintenance using digital tracking systems.
  • Addressed participant concerns promptly, providing excellent customer service both in-person and via phone/email.
  • Partnered with local law enforcement to conduct community outreach initiatives
  • Overseeing the safety and welfare of participants, responding to potentially hazardous situations, and providing first aid

Education

Associate of Science - Criminal Justice

Pasadena City College
Pasadena, CA

Skills

  • Organization and Multitasking
  • Bilingual Communications
  • Community Engagement
  • Crisis Intervention
  • Detail-Oriented Data Management
  • Analytical Problem-Solving

Community Service

  • Area Representative, Glassell Park Improvement Association
  • Area Representative, City of Los Angeles District 1 & 14
  • Domestic Violence Counselor Advocate, Women’s Shelter of Long Beach

Certification

  • Youth Mental Health First Aid - National Counsel for Mental Wellbeing
  • First Aid/CPR Training - City of Los Angeles
  • Counselor Advocate Training - Peace Over Violence
  • Domestic Violence Counselor Advocate - Women's Shelter of Long Beach

Community Involvement & Leadership

  • Area Representative - Glassell Park Improvement Association
  • Area Representative - City of Los Angeles District 1 & 14

Languages

Spanish

Timeline

FJC Domestic Violence Case Manager

Peace Over Violence
01.2025 - Current

Emergency Services Case Manager I

Peace Over Violence
01.2022 - Current

Recreation Assistant

City of Los Angeles
01.2007 - Current

Associate of Science - Criminal Justice

Pasadena City College

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