Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Michelle Sanchez

San Antonio,TX

Summary

Dynamic professional with a proven track record at Bank of America, skilled in relationship building and account audits. Recognized for resolving customer issues effectively and enhancing service delivery as Head Cashier Supervisor at Home Depot. Adept at policy development and committed to fostering strong client connections through tailored financial advice.

Overview

8
8
years of professional experience

Work History

Relationship Banker

Bank Of America, N.A.
08.2017 - Current
  • Processed customer requests for statements and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts for consumer and business clients.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Greeted customers and delivered information about new account processes.
  • Cultivated strong customer relationships by providing tailored advice and services.

Head Cashier Supervisor

Home Depot
06.2017 - 07.2018
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

Education

No Degree - Business Administration

North West Vista College
San Antonio, TX

High School Diploma -

John Jay High School
San Antonio, TX
06-2014

Skills

  • Policy development and implementation
  • Recordkeeping requirements
  • Account audits
  • Account closings
  • Relationship building and management
  • Loss prevention

Accomplishments

  • Supervised team of 8+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Relationship Banker

Bank Of America, N.A.
08.2017 - Current

Head Cashier Supervisor

Home Depot
06.2017 - 07.2018

No Degree - Business Administration

North West Vista College

High School Diploma -

John Jay High School

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Michelle Sanchez