Michelle Sandgren
Missoula,MT
Summary
Dedicated Member Service Representative achieving high customer satisfaction through effective communication, problem resolution, and relationship building. Committed to delivering exceptional support and driving member engagement.
Overview
31
31
years of professional experience
Work History
Member Service Representative
Horizon Credit Union
Missoula, MT
10.2021 - Current
- Provided exceptional member support through effective communication and problem resolution.
- Processed account transactions accurately while ensuring compliance with regulatory requirements.
- Educated members on financial products, enhancing their understanding and satisfaction.
- Maintained detailed knowledge of credit union offerings to address member inquiries effectively.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
General Merchandise Mananger
Missoula Fresh Market
Missoula, MT
04.2016 - 01.2020
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
- Oversaw inventory management processes to ensure optimal stock levels and reduce waste.
- Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
- Oversaw the front end
- Night manager when needed
Assistant Manager and Bookkeeper
Ole's
Missoula, MT
10.1994 - 03.2016
- Led daily operations to enhance team productivity and customer satisfaction.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Education
High School Diploma -
Helena High School
Helena, MT05-1991
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
Horizon Credit Union
10.2021 - Current
General Merchandise Mananger
Missoula Fresh Market
04.2016 - 01.2020
Assistant Manager and Bookkeeper
Ole's
10.1994 - 03.2016
High School Diploma -
Helena High School