Michelle SANTIAGO
Jersey City,NJ
Overview
7
7
years of professional experience
Work History
Mental Health Worker/Case Manager
CBH Care
10.2023 - Current
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
- Assisted in the development of group therapy programs, contributing to a more supportive environment for patients.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Actively participated in professional development opportunities to stay current on best practices in mental healthcare delivery.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Coordinated care between various medical professionals involved in the treatment process ensuring effective collaboration towards improved patient outcomes.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
Teen Program Assistant Director
New City Kids
08.2017 - 06.2023
- Planned and coordinate youth programs and operations to ensure a high level of operational efficiency in support of the organization's mission
- Developed partnerships with local schools to expand reach of programming services within the community.
- Collaborated with local organizations to secure guest speakers and resources, enriching the overall program experience.
- Implemented strategies addressing specific challenges faced by at-risk youth in order to improve their participation rates in programs.
- Evaluated program effectiveness through feedback surveys and adjusted strategies accordingly for continuous improvement.
- Managed program budget, ensuring efficient allocation of funds towards high-impact initiatives.
- Recruited trained, and supervised volunteers who assisted in various aspects of the teen program coordination process.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
Administrator
House Of The Arts
01.2018 - 08.2020
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Post approved content on the websites and social media platforms.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Coordinated large-scale events that showcased the organization''s mission and services, attracting new supporters and raising awareness about key issues.
Education
Masters of Social Services - Social Work
Indiana Wesleyan University
Marion, IN08.2025
Bachelor of Arts - Psychology
Montclair State University
Montclair, NJ08.2020
Skills
- Bilingual
- Client Support
- Goal Development
- Developing Relationships
- Program Coordination and Execution
- Event Coordination
- Curriculum Design
- Training Delivery
- Project Management
- Staff Supervision
- Public Speaking
Timeline
Mental Health Worker/Case Manager
CBH Care
10.2023 - Current
Administrator
House Of The Arts
01.2018 - 08.2020
Teen Program Assistant Director
New City Kids
08.2017 - 06.2023
Masters of Social Services - Social Work
Indiana Wesleyan University
Bachelor of Arts - Psychology
Montclair State University
Similar Profiles
Diana M. PowellDiana M. Powell
Residence Manager at CBH CareResidence Manager at CBH Care
Stephanie SosaStephanie Sosa
NJ4S Clinician at CBH CareNJ4S Clinician at CBH Care
Anthony TizaAnthony Tiza
Behavioral Health Counselor at CBH CareBehavioral Health Counselor at CBH Care
Carolina SilvaCarolina Silva
Social Service Counselor at CBH CareSocial Service Counselor at CBH Care
Jennifer HernandezJennifer Hernandez
Teaching Artist at Willie Mae Rock Camp For GirlsTeaching Artist at Willie Mae Rock Camp For Girls