Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Santiago

Berwick,PA

Summary

Proven problem-solver and team player, excelled at Marriott by ensuring guest satisfaction through meticulous housekeeping and maintaining high cleanliness standards. Leveraged strong communication and organizational skills at Amazon to enhance business performance. Demonstrated ability to multitask and meet tight deadlines, increasing efficiency by 30% at Towers Bar and Restaurant. Reliable extremely dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Results-driven across the board- excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

13
13
years of professional experience

Work History

Housekeeper

Marriott
03.2022 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.d
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Cook

Towers Bar and Restaurant
01.2017 - 04.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Problem Solver

Amazon.com Fulfillment Center
11.2011 - 02.2016
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
  • Analyzed and understood situation to develop action plan.

Education

High School Diploma -

Pine Grove Area High School
Pine Grove, PA
05.2008

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Bathroom cleaning
  • Residential Cleaning
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • Deep cleaning expertise
  • Childcare support
  • Carpet cleaning
  • Exceptional communicator
  • Resident support

Timeline

Housekeeper

Marriott
03.2022 - 08.2024

Cook

Towers Bar and Restaurant
01.2017 - 04.2022

Problem Solver

Amazon.com Fulfillment Center
11.2011 - 02.2016

High School Diploma -

Pine Grove Area High School
Michelle Santiago