Michelle Santoro
Summary
Resourceful Assistant Night Manager recognized for high productivity and efficient task completion. Possess specialized skills in inventory management, conflict resolution, and staff supervision. Excel in time management, communication, and adaptability, ensuring smooth operations during night shifts. Committed to delivering exceptional service and support in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Assistant Night Manager
Bjs Wholesales Club
Seabrook
08.2015 - Current
- Managed nightly store operations and staff scheduling to ensure smooth workflow.
- Coordinated inventory checks and ensured accurate stock levels.
- Trained new employees on company policies and customer service standards.
- Collaborated with management to implement operational improvements.
- Maintained compliance with health and safety regulations during shifts.
- Assisted in the supervision of night staff to ensure all duties were completed accurately and on time.
- Resolved conflicts among customers, employees, and management personnel.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Evaluated staff performance and provided feedback to uphold high-quality nightly operations.
Forklift Operator
R&L
Manchester
05.2024 - 04.2026
- Operated forklifts to move materials throughout the warehouse.
- Ensured compliance with safety procedures during forklift operations to minimize risk.
- Conducted routine inspections of forklift equipment for safety compliance.
- Loaded and unloaded shipments, ensuring safe handling and adherence to timelines.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock, and materials between storage, production areas, and loading docks to maintain workflow efficiency.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Communicated effectively with supervisors about equipment issues or delays.
- Followed company procedures for hazardous material handling and disposal.
- Maintained current forklift training and certification.
Education
Associate of Arts -
Southern NH University
Manchester, NHSkills
- Staff scheduling
- Inventory management
- Operational efficiency
- Conflict resolution
- Team collaboration
- Customer service
Timeline
Forklift Operator
R&L
05.2024 - 04.2026
Assistant Night Manager
Bjs Wholesales Club
08.2015 - Current
Associate of Arts -
Southern NH University