Eliana Hernandez
WAXAHACHIE,TX
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Night Manager
Dollar Tree
Waxahachie, TX
12.2023 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Certified Medical Assistant
Hope Health
Waxahachie, TX
03.2022 - 12.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Certified Medical Assistant
Digestive Health Associates
Dallas, TX
11.2015 - 12.2021
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
Certified Medical Assistant
Baylor Scott & White Health
Dallas, TX
11.2013 - 11.2015
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team efficiency.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Certified Medical Assistant
ABILENE INTERNIST
ARLINGTON, TX
03.2008 - 11.2013
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team efficiency.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Cashier
TARGET
Waxahachie, TX
08.2006 - 07.2008
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
Pre-School Teacher
Nazarene child care of ovilla
Ovilla, TX
07.2006 - 03.2007
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Promoted good behaviors by using positive reinforcement methods.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Established indoor and outdoor safe play environments for toddler-age children.
- Developed professional relationships with parents, teachers, directors and therapists.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Taught children foundational skills such as colors, shapes and letters.
Cashier
Los Lupes Mexican Restaurant
Cedar Hill, TX
09.2005 - 12.2006
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Calculated charges, issued table checks and collected payments from customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Medical Assisting
Concorde Career College
Grand Prairie, TX02.2008
Cedar Hill High School
Cedar Hill, TX06.2006
Skills
- Inventory and supply management
- Medical terminology
- Patient scheduling
- Specimens collection and processing
- HIPAA compliance
- Venipuncture and phlebotomy
- Proper sterilization techniques
- Stocking supplies
- Understands medical procedures
- Wound care and irrigation
Certification
- First Aid/CPR
- Certified Medical Assistant (CMA)
Languages
Spanish
Timeline
Assistant Night Manager
Dollar Tree
12.2023 - Current
Certified Medical Assistant
Hope Health
03.2022 - 12.2022
Certified Medical Assistant
Digestive Health Associates
11.2015 - 12.2021
Certified Medical Assistant
Baylor Scott & White Health
11.2013 - 11.2015
Certified Medical Assistant
ABILENE INTERNIST
03.2008 - 11.2013
Cashier
TARGET
08.2006 - 07.2008
Pre-School Teacher
Nazarene child care of ovilla
07.2006 - 03.2007
Cashier
Los Lupes Mexican Restaurant
09.2005 - 12.2006
Medical Assisting
Concorde Career College
Cedar Hill High School