Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Michelle Santoyo

Houston,TX

Summary

Dynamic team leader with a proven track record at Chick-fil-A, excelling in problem-solving and team motivation. Skilled in staff training and workflow management, I implemented process improvements that enhanced service delivery and customer satisfaction. Adept at building relationships and adapting to changing priorities, ensuring operational excellence in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Team Leader

Chick-fil-A
06.2023 - 09.2025
  • Assisted team in daily operations, ensuring tasks completed efficiently and accurately.
  • Supported project management efforts by coordinating schedules and resources among team members.
  • Contributed to problem-solving discussions, offering insights for process improvements and team collaboration.
  • Learned operational software tools to manage workflow and track progress on team objectives.
  • Adapted quickly to changing priorities, demonstrating flexibility in dynamic work environment.
  • Communicated effectively with colleagues to streamline task assignments and enhance productivity.
  • Participated in training sessions, enhancing knowledge of industry standards and best practices.

Team Member

Boston Market
06.2022 - 02.2023
  • Collaborated with team members to ensure efficient workflow and adherence to operational standards.
  • Assisted in training new staff on company procedures and safety protocols.
  • Maintained inventory accuracy through regular stock checks and updates in tracking systems.
  • Implemented process improvements that enhanced service delivery and customer satisfaction.
  • Resolved customer inquiries promptly, contributing to a positive experience and repeat business.
  • Consistently ensured cleanliness and organization of work areas to meet health standards.

Education

High School Diploma -

Jersey Village High School
7600 Solomon St, Jersey Village, TX 77040
05-2026

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • Staff training
  • Work Planning and Prioritization
  • Conflict resolution
  • Relationship building

Accomplishments

  • Supervised team of 11 staff members.
  • Achieved training new workers through effectively helping with helping them on how to do the job and being patient with them.
  • Resolved product issue through consumer testing.
  • Documented and resolved any food problems which led to happy customers.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • Running
  • Enjoy creating and following travel blogs and vlogs
  • Blogging
  • Fashion
  • Creative Writing
  • I like trying new recipes and food trends

Timeline

Team Leader

Chick-fil-A
06.2023 - 09.2025

Team Member

Boston Market
06.2022 - 02.2023

High School Diploma -

Jersey Village High School

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