Michelle Santoyo
Houston,TX
Summary
Dynamic team leader with a proven track record at Chick-fil-A, excelling in problem-solving and team motivation. Skilled in staff training and workflow management, I implemented process improvements that enhanced service delivery and customer satisfaction. Adept at building relationships and adapting to changing priorities, ensuring operational excellence in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
9440 W Sam Houston Pkwy N, Houston, TX 77064
06.2023 - 09.2025
- Assisted team in daily operations, ensuring tasks completed efficiently and accurately.
- Supported project management efforts by coordinating schedules and resources among team members.
- Contributed to problem-solving discussions, offering insights for process improvements and team collaboration.
- Learned operational software tools to manage workflow and track progress on team objectives.
- Adapted quickly to changing priorities, demonstrating flexibility in dynamic work environment.
- Communicated effectively with colleagues to streamline task assignments and enhance productivity.
- Participated in training sessions, enhancing knowledge of industry standards and best practices.
Team Member
Boston Market
7910 Fm 1960 Rd. W Houston TX 77070
06.2022 - 02.2023
- Collaborated with team members to ensure efficient workflow and adherence to operational standards.
- Assisted in training new staff on company procedures and safety protocols.
- Maintained inventory accuracy through regular stock checks and updates in tracking systems.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Resolved customer inquiries promptly, contributing to a positive experience and repeat business.
- Consistently ensured cleanliness and organization of work areas to meet health standards.
Education
High School Diploma -
Jersey Village High School
7600 Solomon St, Jersey Village, TX 7704005-2026
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Work Planning and Prioritization
- Conflict resolution
- Relationship building
Accomplishments
- Supervised team of 11 staff members.
- Achieved training new workers through effectively helping with helping them on how to do the job and being patient with them.
- Resolved product issue through consumer testing.
- Documented and resolved any food problems which led to happy customers.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
- Running
- Enjoy creating and following travel blogs and vlogs
- Blogging
- Fashion
- Creative Writing
- I like trying new recipes and food trends
Timeline
Team Leader
Chick-fil-A
06.2023 - 09.2025
Team Member
Boston Market
06.2022 - 02.2023
High School Diploma -
Jersey Village High School