Michelle Sargent
Tucson,STATE_US
Summary
Dynamic individual with extensive experience in customer engagement and team leadership. Skilled in resolving conflicts and optimizing processes, contributing to enhanced customer experience and loyalty across various roles in service-oriented environments.
Overview
11
11
years of professional experience
Work History
Telephone Interviewer
Precision Research And Consulting
Glendale, AZ
04.2007 - 11.2007
- Conducted telephone interviews to gather data for market research studies.
- Documented responses with precision utilizing company-specific software and adhering to established guidelines.
- Managed interview schedules efficiently, adapting to respondent availability.
- Recorded responses accurately using company-specific software and guidelines.
- Developed rapport with respondents to encourage participation and honest feedback.
Assembly Line Production Worker
Marine Electric
Lebanon, MO
10.2004 - 09.2005
- Conducted product inspections for quality assurance and confirmed compliance with standards.
- Operated assembly line machinery to achieve production targets efficiently.
- Adhered to safety protocols while handling equipment and materials consistently.
- Assembled components accurately according to specifications and blueprints.
Head Waitress
Enzo's Ristorante Italiano
Snowflake, AZ
01.2002 - 12.2004
- Supervised dining room operations to ensure exceptional service quality
- Coordinated with kitchen staff to streamline order delivery and enhance dining experience
- Managed reservations and seating arrangements to optimize table turnover and guest satisfaction
- Trained and mentored junior waitstaff on menu knowledge and customer engagement
- Resolved customer complaints promptly, enhancing overall guest satisfaction scores
Assistant Store Manager
Diamond Shamrock
Tucson, AZ
02.2000 - 10.2000
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service and sales techniques.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Developed and implemented merchandising strategies to enhance product visibility.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Monitored inventory levels, coordinating restocking efforts to minimize stockouts.
Waitress Supervisor
Katie's Country Kitchen
Snowflake, AZ
01.1997 - 01.2000
- Supervised daily operations and ensured efficient workflow among waitstaff.
- Trained new staff on menu knowledge and customer service best practices.
- Managed inventory levels and coordinated supply orders to meet demand.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Conducted performance evaluations for waitstaff, providing constructive feedback for growth.
- Managed table turnover rate effectively allowing for more guests served per shift.
Education
Associate of Science - Medical Billing And Coding
Anthem College
Phoenix, AZ02-2009
Skills
- Customer service
- Customer communication
- Customer satisfaction
- Data collection
- Customer engagement
- Quick-learning
- Problem-solving abilities
- Attention to detail
- Time management
Timeline
Telephone Interviewer
Precision Research And Consulting
04.2007 - 11.2007
Assembly Line Production Worker
Marine Electric
10.2004 - 09.2005
Head Waitress
Enzo's Ristorante Italiano
01.2002 - 12.2004
Assistant Store Manager
Diamond Shamrock
02.2000 - 10.2000
Waitress Supervisor
Katie's Country Kitchen
01.1997 - 01.2000
Associate of Science - Medical Billing And Coding
Anthem College