Michelle Sauceda
Rancho Cucamonga,CA
Summary
Dedicated Customer Service Representative with a strong background in fostering client relationships and enhancing customer satisfaction. Recognized for building partnerships and driving business growth through effective communication and teamwork. Committed to contributing to organizational success with a proactive and results-driven approach.
Overview
1
1
Language
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Paraprofessional
Amergis
San Bernardino, California
09.2026 - Current
- Collaborated with classroom staff on lesson preparation and instructional activities to enhance student engagement.
- Facilitated smooth transitions and routines for students with special needs to promote independence and participation.
- Provided personal care support to students while ensuring their dignity was respected.
- Guided students in classroom activities, fostering understanding and encouraging active participation.
Behavior Technician
Autism Spectrum Connection
Ontario, CA
06.2026 - 09.2026
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Monitored client's progress towards identified goals through data collection and analysis.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Program Leader
Think Together
Ontario, CA
09.2025 - 05.2026
- Supervised daily schedules and supported safe program transitions.
- Planned recreation lessons and prepared age-appropriate activity materials.
- Monitored youth behavior and provided positive reinforcement.
Cashier/Customer Service
Stater Bros
Ontario, California
11.2024 - 10.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced cash drawer and reconciled register at shift close.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered questions with friendly front-end service.
Shift Manager
Wendys
Rancho Cucamonga, California
01.2024 - 07.2024
- Monitored food preparation for quality, freshness, and order accuracy.
- Managed break schedules, shift coverage, and team assignments.
- Provided coaching and guidance to team members when necessary to improve performance.
- Handled cash drawers, deposits, and register balancing during shifts.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in resolving escalated customer service issues in a timely manner.
Shift Manager
Sonic
Ontario, CA
06.2023 - 12.2023
- Supervised shift operations and coordinated team assignments.
- Monitored opening and closing tasks for shift readiness.
- Managed cash drawer counts and register compliance during shifts.
- Handled customer concerns and resolved service issues promptly.
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Bachelor of Arts - English Education
Mt. San Antonio College
Walnut, CA 01.2026 - 10.2026
Chaffey High School
Ontario, CASkills
- Special education
- Instructional collaboration
- Data collection
- Curriculum understanding
- Computer proficiency
- Adaptable
- Communication effectiveness
- Relationship building
Languages
Spanish
Native/ Bilingual
Timeline
Paraprofessional
Amergis
09.2026 - Current
Behavior Technician
Autism Spectrum Connection
06.2026 - 09.2026
Bachelor of Arts - English Education
Mt. San Antonio College
01.2026 - 10.2026
Program Leader
Think Together
09.2025 - 05.2026
Cashier/Customer Service
Stater Bros
11.2024 - 10.2025
Shift Manager
Wendys
01.2024 - 07.2024
Shift Manager
Sonic
06.2023 - 12.2023
Chaffey High School