Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
MICHELLE SAUCEDO

MICHELLE SAUCEDO

Richmond

Summary

Bilingual Sales/Customer Service professional seeking to leverage experience in a career in Leasing. Highly skilled in sales, customer service, and knowledge of the apartment industry. Ability to mitigate problems with customers and increase customer loyalty. Computer savvy, with a friendly and decisive approach to resolving challenges. Sound judgment and decision-making skills.



Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Agent

Allstate Insurance Steve Zeidan
10.2024 - 08.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

Server Shift Leader

Plucker Wing Bar
06.2023 - 07.2024
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Front Desk Associate/Shift Leader

Massage Envy, Spring Green
06.2021 - 06.2023
  • Serve as a Shift Leader, assisting staff members in the sales of memberships and supporting customer service strategies.
  • Monitor cash transactions, and deposit records, increasing accuracy and reducing discrepancies.
  • Assist customers with massage services, assess client needs, and maintain current knowledge of consumer preferences.
  • Complete regular inventory counts to verify stock levels address discrepancies, and forecast future needs.
  • Accomplishments:
  • Promoted to Shift Leader due to exceeding membership sales and increasing client retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Cashier

Kroger, Katy
01.2021 - 08.2021
  • Managed financial transactions, operated cash registered processing ash, check, and credit card transactions accurately.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted and assisted customers in joining reward programs, restocked, and organized merchandise.
  • Accomplishments:
  • Recognized for excellence in maintaining accuracy in handling financial transactions.

Education

High School Diploma -

George Bush High School
Richmond, TX

Skills

  • Apartment Leasing
  • Sales
  • Customer Relations
  • Financial Transactions
  • Licensed insurance agent
  • Upselling Products
  • Overcoming objections and closing techniques
  • Strong verbal and communication skills
  • Microsoft Office
  • Word
  • Excel
  • PowerPoint

Certification

  • Houston Apartment Association, Leasing 101, Certification
  • Property and casualty Insurance license

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Insurance Agent

Allstate Insurance Steve Zeidan
10.2024 - 08.2025

Server Shift Leader

Plucker Wing Bar
06.2023 - 07.2024

Front Desk Associate/Shift Leader

Massage Envy, Spring Green
06.2021 - 06.2023

Cashier

Kroger, Katy
01.2021 - 08.2021

High School Diploma -

George Bush High School

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