Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Say

Brentwood,CA

Summary

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

Overview

7
7
years of professional experience

Work History

Bartender/Server

The Cheesecake Factory
Walnut Creek, CA
03.2019 - Current
  • Greeted guests with friendliness and professionalism.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Attended regular training sessions to stay updated on new products or trends.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Hostess

Bounty Hunter Rare Wine & Spirits
Walnut Creek, CA
09.2021 - 01.2022
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Food Runner

BJ's Restaurant & Brewhouse
Concord, CA
05.2021 - 08.2021
  • Delivered food to guests in a timely manner while following safety protocols.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Memorized dining room floor plans and understood seat number system.
  • Assisted servers in setting up tables for guests.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.

Cashier

Round Table Pizza, Inc
Brentwood , CA
03.2017 - 11.2018
  • Greeted customers promptly and responded to questions.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

Heritage High School
Brentwood, CA
06-2018

Contra Costa Medical Career College, Inc.
Antioch, CA

Skills

  • Basic Accounting
  • Food Preparation
  • Payment Processing
  • Food Running
  • Bar Service Preparation
  • Customer Service

Timeline

Hostess

Bounty Hunter Rare Wine & Spirits
09.2021 - 01.2022

Food Runner

BJ's Restaurant & Brewhouse
05.2021 - 08.2021

Bartender/Server

The Cheesecake Factory
03.2019 - Current

Cashier

Round Table Pizza, Inc
03.2017 - 11.2018

High School Diploma -

Heritage High School

Contra Costa Medical Career College, Inc.

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Michelle Say