Michelle Say
Anaheim,CA
Overview
7
7
years of professional experience
Work History
Account Executive
Block Inc.
San Francisco, CA
11.2020 - Current
- Driving new business and client acquisition through lead generation, cold calling, and email outreach with exceptional service (full sale-cycle).
- Prepared sales presentations, or proposals to explain product specifications and applications to businesses with a GMV of 1-25 million dollars each.
- Bringing in over 2,500+ premium merchants to partner with Afterpay at an average of 115% quota attainment.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity generating over 10 million dollars in revenue.
- Lead campaign awareness for business initiatives - providing product feedback and obtain interest with key decision makers (C-level executives).
Sales Development Representative
Block INC. (formerly Afterpay Touch Group)
San Francisco, CA
03.2020 - 11.2020
- Managed high-volume inbound sales pipeline - initiating contacts with potential merchants, executing cold calls and email outreach.
- Identifying needs of SMB partnerships, qualifying their interest, and building relationships to drive sales.
- Obtained highest record of 495 businesses to close in one month as an SDR.
- Work cross-functionally to ensure partners receive transparent sales and a seamless onboarding process. Successfully launching Afterpay to 3,500+ SMB businesses from start date.
- Designed and implemented client outreach including call strategy, email campaigns, and social (LinkedIn, Facebook, Instagram).
Account Representative
Uber Technologies Inc.
San Francisco, CA
08.2018 - 11.2019
- Performed cold-calling and outbound follow-ups with 600+ quarterly leads to secure new revenue.
- Collaborated closely with technical, product management and services teams to identified client needs, build relationships and overcome objections.
- Recognized for bringing in over $1.8 million in gross bookings in 9 months.
- Developed strategic plans to effectively mobilize and obtain stagnant and difficult contacts, resulting in significant improvement in previously untouchable business.
- Overachieved sales quota month- over-month with an average attainment of 179%
Onboarding Specialist
Uber Technologies Inc.
San Francisco, CA
10.2017 - 08.2018
- Oversaw and directed the onboarding process for 500+ restaurants following hand-off from the sales team weekly.
- Answered all incoming inquiries, cases and escalations within a timely manner. Managed information flow for 60 existing and newly launch US and Canada territories.
- Documented internal processes and support procedures to compile all information into manuals for use in new hire trainings.
- Streamlined operations and prioritized tasks, leading to an increase in productivity by over 70%.
- Reduced standard onboarding process time from 15 days down to 7 days.
Education
Bachelor of Arts - Political Science
University of California, Riverside
Skills
- Consultative Sales Techniques
- Business Growth Opportunities
- Sales Strategies Implementation
- Communication
- Account Management
- Pipeline Management
- Working Cross-Functionally
- Managing Client/Customer Relationships
- Google Suite / Salesforce / Microsoft Office / Amplitude / ZoomInfo / Gong
Languages
English
Native/ Bilingual
Cambodian
Native/ Bilingual
Timeline
Account Executive
Block Inc.
11.2020 - Current
Sales Development Representative
Block INC. (formerly Afterpay Touch Group)
03.2020 - 11.2020
Account Representative
Uber Technologies Inc.
08.2018 - 11.2019
Onboarding Specialist
Uber Technologies Inc.
10.2017 - 08.2018
Bachelor of Arts - Political Science
University of California, Riverside