MICHELLE Saylor
Lansing
Summary
Knowledgeable and dedicated Customer Service professional with extensive experience in the Life Insurance / Annuities industry. My current role in illustrations allows me to provide information to customers in helping them make sound financial decisions. Supported by a solid background in Logistics from both the military and my role as a Material Supply Specialist with Penske, working at the GM Flint Assembly plant.
Ready to tackle new challenges and continue the growing process.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Jackson National Life
03.2015 - Current
- Customer Advocate role.
- Must meet departmental production and quality standards related to product and job levels (i.e., average daily call volume, average call handle time, target quality scores, adherence to documentation/standards, etc.).
- Allows for clients to make financial decisions regarding their policies, by providing illustrations.
- Takes ownership of service issues and follow up with the appropriate internal or external customer.
Customer Service Advocate
Jackson National Life
07.2010 - 03.2015
- Answer incoming telephone calls from our business partners, customers, and internal associates regarding new and existing accounts on multiple lines of business.
- Responds to questions regarding product features, benefits, account status and transfers of assets from other financial firms.
- Excellent verbal communication skills to interact professionally with business partners, customers, coworkers and management.
- Utilizes multiple technology-based applications simultaneously. Follows business policies and procedures for proper documentation of all transactions.
- Follows business policies and procedures for proper documentation of all transactions.
Education
Bachelor of Science (B.S - Logistics
CENTRAL MICHIGAN UNIVERSITY
Mount Pleasant, MI05.2006
Lansing Associate -
LANSING COMMUNITY COLLEGE
Lansing, MI05.1996
Skills
- Microsoft Office
- Good communication skills
- Call center experience
- Complaint resolution
Certification
- LOMA certified in ACS and ALMI
- Financial Services Career Development Program
- U.S. Army Logistics Training Course
Timeline
Customer Service Specialist
Jackson National Life
03.2015 - Current
Customer Service Advocate
Jackson National Life
07.2010 - 03.2015
Lansing Associate -
LANSING COMMUNITY COLLEGE
Bachelor of Science (B.S - Logistics
CENTRAL MICHIGAN UNIVERSITY
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