MICHELLE S. BUFFKIN
Palmetto,USA
Summary
Dynamic property management expert with extensive experience at Greystar Property Management. Demonstrated proficiency in financial management and conflict resolution, enhancing NOI through strategic rent growth initiatives. Highly skilled in eviction processing and adept at cultivating tenant relations, ensuring elevated satisfaction and operational efficiency. Proficient in Yardi and Onesite, facilitating successful outcomes in multifamily housing.
Overview
11
11
years of professional experience
Work History
Assistant Community Manager
Greystar Property Management
Sarasota, FL
09.2022 - Current
- Maintained accurate financial records for organizational expenditures.
- Reviewed contracts, leases, and permits before submission.
- Enhanced NOI through strategic rent growth and effective expense management.
- Resolved tenant complaints and concerns to ensure timely remedial action.
- Managed tenant relations, promoting satisfaction and optimizing service delivery.
- Negotiated tenant conflicts using effective communication and leasing expertise.
- Conducted rental eligibility checks following company verification processes.
- Initiated eviction proceedings in compliance with state law guidelines.
Property Manager
ST. CHARLES ROW - GOLDELM LLC
St. Petersburg, FL
03.2021 - 02.2022
- Company Overview: 368 Multi Family Living Homes
- Ensuring a high standard of guest, property owner and company owner satisfaction.
- Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the office which support the overall objectives of the company.
- Provide constant vendor/contractor communications concerning scheduling, billing, and vendor relations.
- Assist with the collection of rent on a monthly basis and handle late payments in a timely manner demonstrates ability to understand financial goals, operate asset in owners' best interest and in accordance with policies and procedures manual.
- Plan, schedule and control expenditures in order to obtain products and services at minimum cost.
- Provides direction on a property's marketing strategy to generate rentals or rent increases.
- 368 Multi Family Living Homes
Leasing Specialist Supervisor
THE NRP GROUP - ARIA BRADENTON LUXURY APARTMENT HOMES
BRADENTON, FL
01.2020 - 12.2020
- Company Overview: 300 UNIT MULTI FAMILY APARTMENTS
- Generate interest in the community by touring the property with prospects, outreach and housing fairs.
- Presenting and leasing a brand new community to prospective residents.
- Ensure apartments are completely prepared for move in: walk the home with each move in.
- Conduct market analysis and prepare market surveys.
- Makes sure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours.
- Verifying applicants and notifying applicants of approval or denial.
- Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups.
- Create and maintain positive relationships with residents and maintains Company customer service standards by responding clearly and in a timely manner to all resident questions, concerns and requests.
- 300 UNIT MULTI FAMILY APARTMENTS
Leasing Agent/Assistant Manager
PINNACLE LIVING - CYPRESS POINTE APARTMENTS
WILMINGTON, NC
10.2017 - 01.2020
- Company Overview: 196 UNIT MULTI FAMILY APARTMENTS
- Generate interest in the community by touring the property with prospects, outreach and housing fairs.
- Ensure apartments are completely prepared for move in: walk the home with each move in.
- Coordinate marketing efforts; sustain tenancy with qualified tenants to prevent vacancy loss.
- Assist with the collection of rent on a monthly basis and handle late payments in a timely manner.
- Collect, date stamp and bank stamp all rent checks daily, send Notice to Pay Late letters ('3 Days'), notify residents of NSF Checks, track rental income monthly and completed all evictions.
- Responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community.
- 196 UNIT MULTI FAMILY APARTMENTS
Property Manager
MICHAEL SAUNDERS AND CO - RENTAL PROPERTY DIVISION
Sarasota, FL
08.2016 - 06.2017
- Company Overview: 130+ Single Family Homes and Condominiums, Annual and Seasonal Leases
- Ensuring a high standard of guest, property owner and company owner satisfaction.
- Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the office which support the overall objectives of the company.
- Provide constant vendor/contractor communications concerning scheduling, billing, and vendor relations.
- Assist with the collection of rent on a monthly basis and handle late payments in a timely manner demonstrates ability to understand financial goals, operate asset in owners' best interest and in accordance with policies and procedures manual.
- Plan, schedule and control expenditures in order to obtain products and services at minimum cost.
- Provides direction on a property's marketing strategy to generate rentals or rent increases.
- 130+ Single Family Homes and Condominiums, Annual and Seasonal Leases
Assistant Property Manager
RAM PARTNERS LLC - CORAL CLUB APARTMENTS
Bradenton, FL
07.2014 - 04.2016
- Company Overview: 146 Unit Multi-Family Housing Management
- Review monthly financial reports and supporting data. Maximize gross rent and minimize vacant and delinquent rent loss.
- Collect, date stamp and bank stamp all rent checks daily, send Notice to Pay Late letters ('3 Days'), notify residents of NSF Checks, track rental income monthly and keep manager informed.
- Budgeting and reporting for the property manager; reporting includes keeping financial records from property operations, creating monthly and yearly financial building budgets.
- Professionally resolve tenant complains and property concerns; proven efficiency resolving emergency after hour issues.
- Type all paperwork needed before submitting lease files for lease signing, lease apartments to qualified prospects, schedule move-ins to minimize rent loss, escort future resident to apartment home and to all amenity areas, Oversee eviction proceedings and Sure Deposit Claims.
- Facilitate property maintenance issues, including scheduling regular maintenance and repair, negotiating contracts with vendors and conducting property inspections (3-month and annual) to ensure property is in good working order and well maintained.
- Coordinate marketing efforts; sustain tenancy with qualified tenants to prevent vacancy loss.
- Calculate daily rent prorate charges, late fees and percentages for residents moving into an apartment.
- Keep all filing current and up to standards and write up all requested maintenance service for technicians.
- 146 Unit Multi-Family Housing Management
Skills
Eviction processing
Financial management
- Conflict resolution
- Effective communication
- Payment processing
- Yardi and Onesite proficiency
- Collection management expertise
- Operations oversight
References
Upon Request
Administrative Skills
Hiring, Training and Coaching, Relationship Building and Retention, Owner and Investor Relations, Sales/Marketing/PR/Media Relations, Analytical and Decision Making Skills, Tenant Relationship Management, Complex Problem Resolution, Customer Service / Client Satisfaction, A/R, A/P; Delinquency Reduction, Research and Market Analysis, Budgeting, Forecasting and Reporting, Appfolio, Yardi, CRM, Rent Café, Rooof, AMSI, Bluemoon, Yardi Plus, Rent Manager, Microsoft Office Proficient
Timeline
Assistant Community Manager
Greystar Property Management
09.2022 - Current
Property Manager
ST. CHARLES ROW - GOLDELM LLC
03.2021 - 02.2022
Leasing Specialist Supervisor
THE NRP GROUP - ARIA BRADENTON LUXURY APARTMENT HOMES
01.2020 - 12.2020
Leasing Agent/Assistant Manager
PINNACLE LIVING - CYPRESS POINTE APARTMENTS
10.2017 - 01.2020
Property Manager
MICHAEL SAUNDERS AND CO - RENTAL PROPERTY DIVISION
08.2016 - 06.2017
Assistant Property Manager
RAM PARTNERS LLC - CORAL CLUB APARTMENTS
07.2014 - 04.2016
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