MICHELLE SCOBER
Pomona
Summary
Experienced logistics professional recognized for customer-centric attitude, adaptability, and analytics skills. Seeking a new role that will enable me to grow and utilize my passion for data analytics, process improvement, and new knowledge within the supply chain industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Coordinator/Interim Transportation Supervisor
Tropicana Brands Group
City of Industry
12.2022 - Current
- Oversaw transportation logistics for raw materials and components, including LTL, TL, and tankers, ensuring timely delivery.
- Coordinated and maintained master receiving schedule for CA location, optimizing material flow to support efficient production operations.
- Tracked and reported various metrics for the private fleet including mileage and equipment maintenance.
- Created reports on carrier sustainability, safety, and chargebacks to support data-driven decision-making.
- Managed and coordinated the daily activities for a team of 10 truck drivers including customer deliveries, internal stock transfers, and discard loads.
- Managed coordination of tractor and trailer maintenance schedules with vendors.
- Communicated with cross-functional teams ensuring alignment in goals and collaboration in solutions.
- Executed payroll functions and maintained records of overtime and PTO activities.
Account Coordinator
C.H. Robinson
Chino
02.2016 - 12.2022
- Delivered on-site logistics expertise and coordinated transportation services for high-volume manufacturing customer.
- Managed appointment setting, customer service, and shipment logistics while communicating updates across internal and customer teams.
- Cultivated and strengthened relationships with carriers and internal teams to enhance communication and streamline logistics.
- Collaborated with CH Robinson team in St Louis, MO, while serving as on-site, customer-facing representative in CA.
- Updated internal databases with account information to maintain concise, clear records.
- Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
Customer Service Representative
Dura Freight Lines
Walnut
07.2013 - 02.2016
- Collaborated with customers to fulfill orders from 3rd party warehouse, ensuring timely delivery.
- Prepared and provided shipping documents and labels, managed order routing and shipment billing, coordinated special projects, developed and maintained SOPs, and evaluated shipment chargebacks to enhance operational efficiency.
- Assisted customers with inquiries about shipping and delivery processes.
- Resolved customer complaints by providing effective solutions and support.
- Collaborated with team members to enhance service efficiency and effectiveness.
- Oversaw inventory management for short-shelf life SKUs, ensuring precise allocation and minimizing waste.
- Facilitated communication between customers and warehouse teams to resolve shipping discrepancies promptly.
Education
Bachelor of Science - Business Administration
California Polytechnic State University
Pomona, CASkills
- Microsoft Office
- Google Suite
- Vlookup/Pivot Tables
- Familiarity with TMS, SAP, Navision
- Freight Claims Management
- Customer Service and Relationship Management
- Familiarity with SQL, Power Bi, and Tableau
- Tracking and Record Keeping
- Process Improvement
Certification
- Unilever Supply Chain Data Analyst, Coursera, May 2025
- Google Data Analytics, Coursera, March 2026
- Google AI, Coursera, May 2026
- Global Procurement and Sourcing, Coursera, June 2026
Timeline
Sr. Coordinator/Interim Transportation Supervisor
Tropicana Brands Group
12.2022 - Current
Account Coordinator
C.H. Robinson
02.2016 - 12.2022
Customer Service Representative
Dura Freight Lines
07.2013 - 02.2016
Bachelor of Science - Business Administration
California Polytechnic State University