Michelle Scott
Forestville,NY
Summary
Trustworthy and dedicated cashier with 20+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. I consider myself a people person.
Overview
7
7
years of professional experience
Work History
Front End Cashier
Lowes Home Improvment
05.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Approached every question or concern with calm and level-headed approach.
Store Associate
McDuffies Bakery
03.2019 - 12.2019
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
Department Manager
HOBBY LOBBY Retail Stores
11.2016 - 08.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
Education
High School Diploma -
Dunkirk Senior High School
Dunkirk, NY06.1984
Skills
- Loss Prevention
- ID Verification
- Price Verification
- Shelf Stocking
- Display Setup
- Customer Service
- Payment Processing
- Staff Supervision
- Sales Strategy
- Fraud Prevention
I am a quick learner and know about registers,scanners,stocking shelves, and using a price gun
I have worked retail 20+ years and have won awards for outstanding customer service. I know how to handle customers complaints with a calm manner. I enjoy talking to customers and love helping them out looking for products or writing up rainchecks. I tend to catch on quick when learning new tasks and not afraid of getting out of my comfort zone.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front End Cashier
Lowes Home Improvment
05.2023 - Current
Store Associate
McDuffies Bakery
03.2019 - 12.2019
Department Manager
HOBBY LOBBY Retail Stores
11.2016 - 08.2017
High School Diploma -
Dunkirk Senior High School