Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Scott

Visalia

Summary

Detail-oriented professional with experience at the Department of Motor Vehicles, excelling in document verification and problem-solving. Proven ability to enhance productivity and customer satisfaction through effective communication and organized record-keeping. Skilled in data collection and time management, ensuring compliance and efficiency in all transactions.

Overview

19
19
years of professional experience

Work History

Motor Vehicle Representative

Department of Motor Vehicles
03.2020 - Current
  • Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
  • Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
  • Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
  • Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
  • Determine assess and explain various registration and drivers license transactions.
  • Input sensitive information accurately into various databases.

Geography Tutor

College Of The Sequoias
10.2019 - 03.2020
  • Work with college-age students to develop study skills and organization to improve and maintain academic performance.
  • Increased student interest in geography by incorporating interactive activities and real-world examples into lessons.
  • Provided individualized tutoring sessions to struggling students, leading to improved performance and greater understanding of geographical concepts.
  • Collaborated with fellow tutors to share resources and best practices, enhancing the overall quality of geography instruction.
  • Evaluated student progress through regular assessments, providing constructive feedback and tailored support as needed.

Corporate Financial Aid Team Lead- Disbursements

Milan Institute
03.2006 - 09.2017
  • Trained new team members by relaying information on company procedures.
  • Supervised six Financial Aid support staff memebers.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assist student with management of student loans, including loan deferment and forbearance.
  • Originated Pell grant and Stafford loans.
  • Process and release Financial aid disbursements to ensure Federal compliance.
  • Reply in a timely matter to other educational institutions regarding student financial aid and enrollment.



Education

Associate of Arts - Natural Sciences

College of The Sequoias
Visalia, CA
05-2020

Associate of Arts - Transfer/ Univ Studies Math/ Science

College of The Sequoias
Visalia, CA
05-2020

Associate of Arts - Transfer/ Univ Studies Elementary Teaching Prep

College of The Sequoias
Visalia, CA
05-2020

Associate of Arts - Social And Behavioral Science

College of The Sequoias
Visalia, CA
05-2019

Skills

  • Type 50 WPM
  • Filing
  • Word processing
  • Grammar
  • Data collection
  • Document verification
  • Time management
  • Problem-solving

Timeline

Motor Vehicle Representative

Department of Motor Vehicles
03.2020 - Current

Geography Tutor

College Of The Sequoias
10.2019 - 03.2020

Corporate Financial Aid Team Lead- Disbursements

Milan Institute
03.2006 - 09.2017

Associate of Arts - Natural Sciences

College of The Sequoias

Associate of Arts - Transfer/ Univ Studies Math/ Science

College of The Sequoias

Associate of Arts - Transfer/ Univ Studies Elementary Teaching Prep

College of The Sequoias

Associate of Arts - Social And Behavioral Science

College of The Sequoias

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