MICHELLE SCRONCE
Wallace,North Carolina
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
School Secretary
Wallace Christian Academy
4121 South Hwy 11, Wallace, NC 28466
07.2023 - 12.2024
- Documented attendance, grades and test scores to update permanent records.
- Processed student registrations and withdrawals.
- Managed inventory of school supplies and equipment, ensuring adequate resources were available for classroom instruction and activities.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
Dental Hygiene Assistant
Myles Family Dentistry
404 College Rd, Wilmington, NC 28403
03.2022 - 07.2023
- Administered routine dental hygiene procedures and treatments.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
- Adhered to confidentiality laws established by North Carolina and federal government regarding HIPAA.
- Managed patient records diligently, updating charts and notes to accurately reflect treatments provided.
- Facilitated patient understanding of complex dental procedures, answering questions thoroughly and providing informative materials when necessary.
- Aided in the diagnosis of periodontal disease through accurate recording of probing depths during clinical examinations.
- Increased appointment efficiency by preparing treatment rooms and sterilizing instruments before each patient visit.
Front Desk Administrator
Southland Dental Care
522 S Norwood St, Wallace, NC 28466
05.2007 - 12.2018
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Processed medical insurance claims and payments.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
Certificate - Dental Assistant Program
Coastal Carolina Community College
444 Western Blvd, Jacksonville, NC08-1993
High School Diploma -
Pender High School
5380 NC-53, Burgaw, NC 2842506-1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Computer skills
- Flexible and adaptable
Certification
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
Timeline
School Secretary
Wallace Christian Academy
07.2023 - 12.2024
Dental Hygiene Assistant
Myles Family Dentistry
03.2022 - 07.2023
Front Desk Administrator
Southland Dental Care
05.2007 - 12.2018
Certificate - Dental Assistant Program
Coastal Carolina Community College
High School Diploma -
Pender High School