Michelle Sepulveda
Summary
Focused team player successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Hendrix Apartments
Escondido, CA
08.2020 - Current
- Collected rent and tracked resident payments and information in computer system.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Server
Boto Sushi
San Diego, CA
01.2018 - 08.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased sales significantly by upselling higher-end products to customers.
Server
Born And Raised
San Marcos, CA
01.2019 - 08.2020
- .
Leasing Agent
Presidio View
San Diego , CA
10.2017 - 01.2019
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Marketed property to local businesses through collateral, emails and phone calls.
- Kept meticulous records of all correspondence between management and tenants.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Assistant Manager
Verizon GoWireless
San Marcos, CA
04.2017 - 08.2018
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Coached team on effective upselling and cross-selling methods
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Brand Ambassador
The Asiano Agency
01.2012 - 02.2018
- Directed and coordinated marketing activities and policies to promote products and services
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services
- Coordinated and participated in promotional activities and trade shows.
Nordstrom
Sales Associate
Escondido, CA
01.2014 - 04.2017
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Contacted other store locations to determine merchandise availability.
- Built relationships with customers to increase likelihood of repeat business.
Education
High School Diploma -
Orange Glen High School
2009
Skills
- Proficient in Social Media targeting and communication
- Closing
- Communication skills
- Consultant
- Customer service
- Marketing
- Sales
- Staff development
- Strategic planning
- Trade shows
Timeline
Leasing Consultant
Hendrix Apartments
08.2020 - Current
Server
Born And Raised
01.2019 - 08.2020
Server
Boto Sushi
01.2018 - 08.2021
Leasing Agent
Presidio View
10.2017 - 01.2019
Assistant Manager
Verizon GoWireless
04.2017 - 08.2018
Nordstrom
Sales Associate
01.2014 - 04.2017
Brand Ambassador
The Asiano Agency
01.2012 - 02.2018
High School Diploma -
Orange Glen High School