Michelle Sexton
East Grand Forks,MN
Summary
Dedicated professional with extensive experience in billing management and customer service. Recognized for effective communication and attention to detail, ensuring seamless operations and enhanced customer satisfaction.
Overview
27
27
years of professional experience
Work History
Billing Manager
S & S Transport, Inc.
Grand Forks, ND
04.1999 - Current
- Managed billing processes for transportation services, ensuring timely and accurate invoicing.
- Supervised invoicing and payment collections for client accounts.
- Resolved customer inquiries regarding billing discrepancies promptly.
- Oversaw audits of billing records to maintain accuracy and integrity.
- Developed standard operating procedures that enhanced billing accuracy and optimized cash flow.
- Collaborated with customers to resolve billing disputes promptly, fostering positive client relationships.
- Researched billing issues using internal resources and external sources.
- Participated in process improvement initiatives to increase efficiency within the department.
- Communicated with various departments to ensure event logistics ran smoothly.
- Organized feedback sessions to improve future orientation programs.
- Utilized technology platforms such as Zoom or Microsoft Teams for virtual orientations when necessary.
- Developed informational materials for incoming drivers.
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Collaborated with vendors to secure catering, equipment, and venue services.
- Managed event budgets, tracking expenses and maintaining financial records.
- Conducted post-event evaluations to gather feedback for future improvements.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
Education
High School Diploma -
Central High School
Grand Forks, ND05-1987
Skills
- Revenue cycle management
- Process improvement
- Customer relationship management
- Effective communication
- Attention to detail
- Project leadership
- Training and mentoring
- Planning and coordination
Timeline
Billing Manager
S & S Transport, Inc.
04.1999 - Current
High School Diploma -
Central High School