Michelle Sheppard
Saltville,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer needs, and providing customized solutions to build loyalty. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Home Health Attendant
Consumer Direct Care Network
Saltville, VA
01.2004 - 09.2023
- Researched and recommended community resources to meet clients' needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed and implemented care plans for clients.
Customer Service Representative
NexRep
Saltville, VA
01.2021 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Cashier
Cargo Oil
Saltville, VA
01.2012 - 07.2013
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Northwood High School
Saltville, VASome College (No Degree) -
Virginia Highlands Community College
Abingdon, VASkills
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Retail store support
Timeline
Customer Service Representative
NexRep
01.2021 - 07.2021
Cashier
Cargo Oil
01.2012 - 07.2013
Home Health Attendant
Consumer Direct Care Network
01.2004 - 09.2023
High School Diploma -
Northwood High School
Some College (No Degree) -
Virginia Highlands Community College