Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Sheppard

Saltville,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer needs, and providing customized solutions to build loyalty. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Home Health Attendant

Consumer Direct Care Network
01.2004 - 09.2023
  • Researched and recommended community resources to meet clients' needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Developed and implemented care plans for clients.

Customer Service Representative

NexRep
01.2021 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Cashier

Cargo Oil
01.2012 - 07.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Northwood High School
Saltville, VA

Some College (No Degree) -

Virginia Highlands Community College
Abingdon, VA

Skills

  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Retail store support

Timeline

Customer Service Representative

NexRep
01.2021 - 07.2021

Cashier

Cargo Oil
01.2012 - 07.2013

Home Health Attendant

Consumer Direct Care Network
01.2004 - 09.2023

High School Diploma -

Northwood High School

Some College (No Degree) -

Virginia Highlands Community College

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Michelle Sheppard