Michelle Shin
Frederick,MD
Summary
Friendly and hardworking employee with customer service, multitasking,great team player and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Flight Attendant
Mesa Airlines
Dullus, VA
09.2023 - Current
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Delivered onboard customer service including food and beverage service.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Responded to medical emergencies as needed during flights.
- Provided safety instructions to passengers prior to takeoff and landing.
- Greeted passengers, answered questions, and directed them to their seats.
Medical Receptionist
Dr.John Choi M.D.P.C
Rockville, MD
04.2003 - 05.2023
- Greeted and checked in patients, updating patient information in computer system.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Answered phones promptly and directed calls appropriately.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
High School Diploma -
Quince Orchard High School
Gaithersburg, MD05-1994
Skills
- Flight safety
- Emergency Response
- Passenger support
- Empathy
- Multitasking
- Customer Service
- Active Listening
- First Aid
- Bilingual (Korean)
Languages
Korean
Native/ Bilingual
Timeline
Flight Attendant
Mesa Airlines
09.2023 - Current
Medical Receptionist
Dr.John Choi M.D.P.C
04.2003 - 05.2023
High School Diploma -
Quince Orchard High School
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