Michelle Simpson
Indian Trail,NC
Summary
Dynamic and dedicated hospitality professional with extensive experience at Quincy's Family Steakhouse. Proven ability to enhance customer satisfaction through exceptional service and strong multitasking skills. Adept at cash handling and fostering team collaboration, consistently delivering a welcoming atmosphere and building rapport with guests. Committed to maintaining high standards of cleanliness and efficiency.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
26
26
years of professional experience
Work History
Waitress
Quincy's Family Steakhouse
04.2023 - 10.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
The Bridge Restaurant
08.2019 - 06.2022
- Adapted quickly to changing priorities during peak service hours, ensuring smooth operations.
- Supported team efforts by communicating effectively with colleagues and management staff.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Teller
American Community Bank
12.1999 - 04.2003
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Managed cash handling procedures, reducing discrepancies through meticulous attention to detail.
- Educated customers on bank products and services, enhancing overall customer satisfaction and engagement.
- Assisted in resolving customer inquiries and issues, fostering strong relationships and trust within the community.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
Associate of Science - Computer Programming
York Technical College
Rock Hill, SC06-1998
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Hospitality service expertise
- Payment processing
Timeline
Waitress
Quincy's Family Steakhouse
04.2023 - 10.2025
Waitress
The Bridge Restaurant
08.2019 - 06.2022
Teller
American Community Bank
12.1999 - 04.2003
Associate of Science - Computer Programming
York Technical College