Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Singleton

Mobile,AL

Summary

An organized medical biller with a 14-year-long career performing difficult multitasking and claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Bring a can-do attitude to collaborating with medical professionals, insurance providers, and clients to handle invoicing in a high-traffic office environment.

Overview

17
17
years of professional experience

Work History

Medical Billing Specialist/Workers' Compensation Coordinator

Saad Healthcare
Mobile, Alabama
10.2023 - Current
  • Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
  • Provided customer service support to patients who had questions about their bills or payments due.
  • Researched complex billing issues involving multiple providers or services rendered over a period of time.
  • Ensured HIPAA compliance by maintaining confidentiality of all patient information.
  • Generated monthly invoices for patients based on services provided according to established fee schedules.
  • Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
  • Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Collaborated closely with other departments to resolve claims issues.

Patient Access Specialist

Memorial Medical Group/Orthopedic
Lake Charles, Louisiana
03.2021 - 05.2023
  • Maintained accurate records of patient registration information in electronic health record system.
  • Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
  • Ensured all required forms were completed accurately prior to patient visit.
  • Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.

Healthcare Representative

Change Healthcare/Remote
Beaumont, Texas
12.2018 - 10.2019
  • Provided customer service and support to patients, families, and healthcare providers.
  • Conducted patient assessments, data entry of medical records, and maintained accurate patient information in the system.
  • Worked effectively with hospital personnel
  • Complete applications for state(Medicaid) and federal (disability) programs, review medical records, and taking all necessary actions to expedite approval.

Birth and Death Certificate Clerk/Vitals

Ascension Providence Hospital
Mobile, Alabama
01.2017 - 06.2018
  • Organized and maintained filing systems for confidential documents.
  • Processed birth and death certificates for hospital patients in the state database
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Pulled charts to be scanned and analyzed
  • Processed end of the month reports

ROI Clerk/Referral Coordinator/Billing Specialist

Pulmonary Associates/The Bienville Group
Mobile
07.2012 - 12.2016
  • Scheduled patient appointments for medical records requests.
  • Reviewed and processed electronic health record requests from insurance companies, attorneys and other third-party entities.
  • Maintained accurate medical records in accordance with HIPAA regulations.
  • Verified patient demographic information to ensure accuracy of data entry into system.

Front Desk/ Traveling Receptionist

Premier Medical ENT
Mobile, Alabama
10.2007 - 07.2012
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.

Education

Associate of Science - Health Information Management

DeVry University
Phoenix, AZ
12-2016

Skills

  • Microsoft software applications proficiency
  • Files and records management
  • Bill payment
  • Generally Accepted Accounting Principles (GAAP)
  • Multitasking
  • ICD-10-CM & CPT Coding knowledge
  • ROI & Referral Management
  • Insurance verification & Prior Authorization

Timeline

Medical Billing Specialist/Workers' Compensation Coordinator

Saad Healthcare
10.2023 - Current

Patient Access Specialist

Memorial Medical Group/Orthopedic
03.2021 - 05.2023

Healthcare Representative

Change Healthcare/Remote
12.2018 - 10.2019

Birth and Death Certificate Clerk/Vitals

Ascension Providence Hospital
01.2017 - 06.2018

ROI Clerk/Referral Coordinator/Billing Specialist

Pulmonary Associates/The Bienville Group
07.2012 - 12.2016

Front Desk/ Traveling Receptionist

Premier Medical ENT
10.2007 - 07.2012

Associate of Science - Health Information Management

DeVry University
Michelle Singleton