Michelle Singleton
Mobile,AL
Summary
An organized medical biller with a 14-year-long career performing difficult multitasking and claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Bring a can-do attitude to collaborating with medical professionals, insurance providers, and clients to handle invoicing in a high-traffic office environment.
Overview
17
17
years of professional experience
Work History
Medical Billing Specialist/Workers' Compensation Coordinator
Saad Healthcare
Mobile, Alabama
10.2023 - Current
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Generated monthly invoices for patients based on services provided according to established fee schedules.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Collaborated closely with other departments to resolve claims issues.
Patient Access Specialist
Memorial Medical Group/Orthopedic
Lake Charles, Louisiana
03.2021 - 05.2023
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Ensured all required forms were completed accurately prior to patient visit.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
Healthcare Representative
Change Healthcare/Remote
Beaumont, Texas
12.2018 - 10.2019
- Provided customer service and support to patients, families, and healthcare providers.
- Conducted patient assessments, data entry of medical records, and maintained accurate patient information in the system.
- Worked effectively with hospital personnel
- Complete applications for state(Medicaid) and federal (disability) programs, review medical records, and taking all necessary actions to expedite approval.
Birth and Death Certificate Clerk/Vitals
Ascension Providence Hospital
Mobile, Alabama
01.2017 - 06.2018
- Organized and maintained filing systems for confidential documents.
- Processed birth and death certificates for hospital patients in the state database
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Pulled charts to be scanned and analyzed
- Processed end of the month reports
ROI Clerk/Referral Coordinator/Billing Specialist
Pulmonary Associates/The Bienville Group
Mobile
07.2012 - 12.2016
- Scheduled patient appointments for medical records requests.
- Reviewed and processed electronic health record requests from insurance companies, attorneys and other third-party entities.
- Maintained accurate medical records in accordance with HIPAA regulations.
- Verified patient demographic information to ensure accuracy of data entry into system.
Front Desk/ Traveling Receptionist
Premier Medical ENT
Mobile, Alabama
10.2007 - 07.2012
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Education
Associate of Science - Health Information Management
DeVry University
Phoenix, AZ12-2016
Skills
- Microsoft software applications proficiency
- Files and records management
- Bill payment
- Generally Accepted Accounting Principles (GAAP)
- Multitasking
- ICD-10-CM & CPT Coding knowledge
- ROI & Referral Management
- Insurance verification & Prior Authorization
Timeline
Medical Billing Specialist/Workers' Compensation Coordinator
Saad Healthcare
10.2023 - Current
Patient Access Specialist
Memorial Medical Group/Orthopedic
03.2021 - 05.2023
Healthcare Representative
Change Healthcare/Remote
12.2018 - 10.2019
Birth and Death Certificate Clerk/Vitals
Ascension Providence Hospital
01.2017 - 06.2018
ROI Clerk/Referral Coordinator/Billing Specialist
Pulmonary Associates/The Bienville Group
07.2012 - 12.2016
Front Desk/ Traveling Receptionist
Premier Medical ENT
10.2007 - 07.2012
Associate of Science - Health Information Management
DeVry University
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