Lyric King
Charlotte,NC
Summary
Reliable Medical Courier known for high productivity and efficient completion of tasks. Skilled in navigating complex delivery routes, maintaining accurate medical records, and ensuring the safe transport of sensitive materials. Excel at time management, communication, and problem-solving to meet rigorous deadlines and maintain confidentiality standards.
Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations.
Overview
5
5
years of professional experience
Work History
Medical Billing Specialist
PHC HEALTH
Charlotte, NC
12.2021 - 08.2024
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Generated monthly invoices for patients based on services provided according to established fee schedules.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Updated patient accounts with information obtained from internal departments or external sources.
- Processed credit card payments from patients in accordance with office policy.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Worked closely with clinical staff to ensure accurate coding practices were followed.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
Medical Courier
WPS Health Solutions
Madison, Wisconsin
08.2019 - 09.2021
- Organized medical records to ensure accuracy in patient information.
- Coordinated delivery of medical specimens to appropriate laboratory facilities.
- Maintained a clean and organized vehicle interior.
- Verified orders for accuracy before deliveries were made.
- Provided exceptional customer service during interactions with clients.
- Ensured timely pick up and delivery of packages within designated time frames.
- Inspected vehicles daily to ensure safety on the roadways.
- Managed multiple routes concurrently while meeting all deadlines.
- Processed paperwork associated with deliveries accurately and efficiently.
- Communicated effectively with customers regarding status updates of their shipments.
Education
Bachelor of Science -
Grand Canyon University
Phoenix, AZ12-2027
High School Diploma -
Mary D Bradford
Kenosha, WI06-2018
Skills
- Quality-oriented team player
- Bill payment
- Files and records management
- Microsoft software applications proficiency
- Medicare and Medicaid process
- Patient Billing
- Collections Management
- HIPAA Compliance
- Multitasking and Organization
- Balance reconciliation
- Medical Transcription
- Insurance Billing
- Data Analysis
- Medical coding knowledge
- Patient account analysis
- Customer Service
Timeline
Medical Billing Specialist
PHC HEALTH
12.2021 - 08.2024
Medical Courier
WPS Health Solutions
08.2019 - 09.2021
Bachelor of Science -
Grand Canyon University
High School Diploma -
Mary D Bradford