Jaineshia Johnson
Houston,TX
Summary
Recognized for enhancing customer service through strong interpersonal skills and meticulous attention to detail, resulting in accuracy and patient satisfaction. Committed to fostering a quality-oriented team environment.
Dynamic Medical Billing Specialist with a proven track record at HGS-Aetna, excelling in claim submission and insurance verification.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
HGS- Aetna
Remote
09.2021 - 10.2025
- Processed medical claims with attention to detail and accuracy.
- Utilized billing software to manage patient accounts and track payments.
- Reviewed insurance policies to determine coverage levels and eligibility criteria.
- Resolved discrepancies in billing statements through effective communication with clients.
- Trained new staff on billing procedures and software usage to enhance team performance.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Bank Manager
Woodforest Bank
Sugar Land, TX
06.2020 - 04.2024
- Led branch operations to enhance customer service and improve operational efficiency.
- Developed and implemented staff training programs to support career growth and performance.
- Analyzed financial reports to identify trends and inform strategic decision-making.
- Managed daily cash flow and ensured compliance with banking regulations and policies.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
Customer Service Representative
Xerox Services
Houston, TX
02.2014 - 10.2018
- Delivered exceptional customer support, resolving inquiries and issues efficiently.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained new representatives on company policies, systems, and customer engagement techniques.
- Implemented process improvements that increased response accuracy and customer satisfaction.
- Analyzed customer feedback to identify trends and recommend service enhancements.
Education
Certified Clinical Medical Assistant - Medical Assistant
Stepful
Houston, TX03.2026
High School Diploma -
Westside High School
Houston, TX06.2013
Skills
Quality-oriented team player
Customer service
Strong interpersonal skills and rapport building
Detail oriented
HIPAA compliance
Claim submission
Insurance verification
Certification
Certified clinical medical assistant
Timeline
Medical Billing Specialist
HGS- Aetna
09.2021 - 10.2025
Bank Manager
Woodforest Bank
06.2020 - 04.2024
Customer Service Representative
Xerox Services
02.2014 - 10.2018
Certified Clinical Medical Assistant - Medical Assistant
Stepful
High School Diploma -
Westside High School