Michelle Skyles
Seagoville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Lead Technician
JSG Enterprises LLC
03.2022 - Current
- Organized work to meet demanding production goals.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Completed job reports and logs immediately following service calls.
- Applied critical thinking and research to address complex issues.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Customer Service Representative
Dial America
10.2021 - 03.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Belleville High School
Belleville, MI06.1992
Skills
- Customer Service
- Documentation And Reporting
- Attention to Detail
- Routine Inspections
- Preventive Maintenance
- Diagnostics and troubleshooting
- Site Survey
Timeline
Lead Technician
JSG Enterprises LLC
03.2022 - Current
Customer Service Representative
Dial America
10.2021 - 03.2022
High School Diploma -
Belleville High School
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