Michelle Small
Bronx,NY
Summary
Dynamic sales associate with a polished professional presence, recognized for enhancing customer engagement at Tiffany & Company. Proven expertise in point-of-sale management and problem-solving, consistently resolving inquiries to boost satisfaction. A reliable team player, adept at implementing feedback to elevate service quality and foster loyalty.
Overview
24
24
years of professional experience
Work History
Sales Associate
Tiffany & Company
10.2015 - 01.2017
- Assisted customers in locating products and provided product information to enhance shopping experience.
- Processed transactions efficiently at point-of-sale, ensuring accuracy in cash handling and customer service.
- Adapted quickly to changing store priorities, demonstrating flexibility during peak shopping times.
- Resolved customer inquiries and complaints effectively, contributing to positive shopping experiences.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Utilized customer feedback to improve services and apply best practices.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Sales Associate
Banana Republic
10.2011 - 01.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Stocked shelves regularly, ensuring merchandise was organized and accessible to customers.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Sales Associate
Macy's Department Store
10.1995 - 01.1996
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate handling of cash and credit payments.
- Maintained clean and organized sales floor, promoting a welcoming environment for customers.
- Collaborated with team members to restock merchandise, ensuring optimal product availability and presentation.
- Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
Sales Associate
Macy's Department Store
10.1992 - 01.1993
- Assisted customers with product selection and inquiries, fostering a positive shopping experience.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Monitored inventory levels and restocked merchandise to meet customer demand effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
Education
No Degree - Accounting/Business Administration
Borough of Manhattan Community College
New York (City), NYHigh School Diploma -
Academy of Mt. St. Ursula
Bronx, NY05-1984
Skills
- Client support
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Strong interpersonal skills
- Reliable and punctual
- Point of sale management
- Polished professional presence
- Product recommendations
- Persuasive communication skills
- Feedback implementation
- Contact follow-up
- Service oriented
- Customer engagement
- Flexible schedule
Timeline
Sales Associate
Tiffany & Company
10.2015 - 01.2017
Sales Associate
Banana Republic
10.2011 - 01.2012
Sales Associate
Macy's Department Store
10.1995 - 01.1996
Sales Associate
Macy's Department Store
10.1992 - 01.1993
No Degree - Accounting/Business Administration
Borough of Manhattan Community College
High School Diploma -
Academy of Mt. St. Ursula