Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Michelle Small

Clinton Township

Summary

Experienced Certified Pharmacy Technician with a strong focus on insurance billing and medication management. Proven ability to assist pharmacists and resolve medication-related issues, fostering improved patient outcomes and satisfaction.

Overview

12
years of professional experience
1
Certificate
2

Licenses Pharmacy Techician

Work History

Centene
Shelby Township, MI

Certified Pharmacy Technician
01.2025 - 02.2025

Job overview

  • Assisted pharmacists in preparing and dispensing Specialty medications on behalf of drug manufacturers
  • Collaborated with healthcare providers to resolve medication-related queries promptly.

Henry Ford Health-Macomb Hospital
Clinton Township, MI

Certified Pharmacy Technician
10.2012 - 11.2024

Job overview

  • Key duties include measuring, mixing, and labeling medications, processing insurance claims, operating automated dispensing systems, and maintaining patient records.
  • Work primarily in retail pharmacies and hospital pharmacy handling both medication preparation.
  • Submit Prior Authorization to providers office for non formulary.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Proficient in Epic and McKesson, Microsoft software.

Education

Baker College
Clinton Township, MI

Associate of Science from Pharmacy Technician
06-2012

University Overview

  • 3.75 GPA
  • Dean's List 2010

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Filling prescriptions
  • Team collaboration
  • Insurance verification
  • Multitasking and organization
  • Empathy and patience

Certification

  • Licensed Pharmacy Technician - Presently
  • Certified Pharmacy Technician- Presently

Timeline

Certified Pharmacy Technician

Centene
01.2025 - 02.2025

Certified Pharmacy Technician

Henry Ford Health-Macomb Hospital
10.2012 - 11.2024

Baker College

Associate of Science from Pharmacy Technician
Michelle Small